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Brittany Slaton
Decatur,GA
Summary
Dedicated customer service representative with expertise in billing, order processing, and record keeping. Proficient in complaint resolution and client relations, ensuring timely communication and exceptional service delivery. Strong ability to assess customer needs and implement solutions for satisfaction.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Amazon.com
Virtual, Georgia
10.2016 - Current
- Conferred with customers via telephone to address inquiries and deliver accurate product and service information.
- Processed orders, canceled accounts, and efficiently managed customer requests to enhance satisfaction.
- Maintained accurate records of customer interactions, transactions, and complaints.
- Resolved customer issues by assessing service charges and implementing necessary adjustments for resolution.
- Collected deposits and payments, coordinating billing procedures effectively.
- Sent important documents to customers via email and fax to ensure timely communication.
- Addressed customer service and billing complaints through merchandise exchanges and refunds.
Customer Service Specialist
Aliera Healthcare
Atlanta, Georgia
03.2019 - 08.2019
- Handled calls from physicians, hospitals, and patients to address inquiries and resolve issues.
- Assessed customer needs through direct communication and feedback.
- Established sustainable relationships and trust with customers through consistent and open communication.
- Documented CRM system with detailed records of all interactions to ensure accurate information tracking.
Office Assistant
Oxford GC
Newnan, Georgia
07.2013 - 08.2015
- Perform general office duties such as typing, fax, sorting, scanning, and reading incoming materials to determine where and how they should be classified or filed, by assigning and stamping identification numbers or codes to index.
- Gathered and sorted filing materials from departments according to guidelines, enhancing organization and accessibility of information.
- Eliminated outdated or unnecessary material, ensuring compliance with file maintenance guidelines and optimizing storage efficiency.
- Obtained and maintained NACI government clearance to ensure compliance and facilitate efficient processing of benefit documents.
Sales Manager
Walgreens
Alpharetta, Georgia
11.2012 - 05.2014
- Conducted sales meetings and training seminars to enhance product promotion and network growth.
- Oversaw planning of training programs and performance assessments for sales teams.
- Built and organized product displays in retail locations, maximizing consumer engagement.
- Provided guidance to retailers on optimizing product presentation and promotional activities.
- Assessed stock levels regularly, ensuring timely reorders of merchandise.
- Managed administrative functions, including arranging deliveries and installations of products.
- Collaborated with marketing teams to implement promotional strategies across multiple locations.
- Developed comprehensive sales plans, goals, and objectives to achieve revenue targets.
Sales Floor Supervisor
Bakers
Lithonia, Georgia
07.2009 - 02.2013
- Supervised daily sales floor operations to ensure efficient workflow and optimal staff performance.
- Developed employee schedules that enhanced coverage and improved customer service delivery.
- Trained new employees in product knowledge and effective customer service techniques.
- Monitored sales trends and provided actionable feedback to enhance overall performance.
- Coordinated promotional displays to increase customer engagement and visibility.
- Oversaw cash handling processes, including register reconciliation and money counting.
- Implemented inventory shrinkage improvement program to minimize theft and losses.
- Conducted safety walks to identify hazards and coordinate immediate remediation efforts.
Education
Psychology Degree -
Georgia State University
Atlanta, GeorgiaSkills
- Billing and order processing
- Record keeping
- Complaint resolution
- Client relations
- Call handling
- Customer consulting
- Technical troubleshooting
- Microsoft Office proficiency
- Phone system management
- Data protection
- Time management
- Effective communication
Timeline
Customer Service Specialist
Aliera Healthcare
03.2019 - 08.2019
Customer Service Representative
Amazon.com
10.2016 - Current
Office Assistant
Oxford GC
07.2013 - 08.2015
Sales Manager
Walgreens
11.2012 - 05.2014
Sales Floor Supervisor
Bakers
07.2009 - 02.2013
Psychology Degree -
Georgia State University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Information
Title: Customer service specialist