Brittany Small
Fayetteville,NC
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hygiene Coordinator
Village Family Dental Office
Fayetteville, NC
03.2024 - Current
- Facilitated training sessions for new staff on operational procedures and customer interaction techniques.
- Streamlined appointment scheduling through practice management software to enhance office workflow.
- Directed opening and closing procedures, ensuring adherence to the practice's compliance standards.
- Facilitated collaboration with dental staff to enhance workflow efficiency.
- Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
- Fostered positive work environment through effective conflict resolution strategies when dealing with challenging situations involving staff or patients.
- Managed patient inquiries with professionalism, addressing concerns regarding treatments or financial responsibilities promptly and effectively.
Patient Financial Services Specialist
Cape Fear Valley Medical Center
Fayetteville, NC
07.2021 - 06.2022
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Inputted accurate patient insurance, billing, and payment information in Epic
- Spearheaded and implemented new projects to expand the scope of engagement
- Reviewed account documentation for over 1000 accounts, rectified issues and contacted vendors about account changes
- Worked effectively with medical payers such as Medicare, Medicaid, Blue Cross Blue Shield, and commercial insurances to obtain timely and accurate payments
- Maintained accurate forecasting and financial recordkeeping while tracking over 7000 commercial insurance accounts worth up to $7,000,000.
- Collaborated with healthcare providers to verify patient insurance eligibility and benefits.
Assistant Store Manager
Parker Pawn
Fayetteville NC
01.2016 - 07.2017
- Supported store leadership as the assistant store manager through management duties related to scheduling, training, and cash handling
- Maintained meticulous attention to detail while processing payroll submissions
- Responsible for vetting new employees
- Created proficiency training for all new employees and current employees to maintain jeweler status
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Approved regular payroll submissions for employees
- Increased overall sales by 20% within my store and 10% company-wide.
Assistant Manager
Pandora
Ridge Hill NY
01.2013 - 02.2015
- Process opening and closing procedures with organization and attention to detail in a precise manner
- Develop, coach and motivate associates to increase their sales abilities within and outside the Pandora standard
- Recruit and train new employees and make sure that they transition smoothly into the company
- Attend to customers' needs and defuse any customer service issues that may arise
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Process and control inventory within the store on a weekly basis in bulk.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
Associate of Business Administration and Marketing Management -
The College of Westchester
White Plains, NY06.2009
Certification
Notary Public, North Carolina, 2023-07-01, 2028-07-01
Timeline
Hygiene Coordinator
Village Family Dental Office
03.2024 - Current
Patient Financial Services Specialist
Cape Fear Valley Medical Center
07.2021 - 06.2022
Assistant Store Manager
Parker Pawn
01.2016 - 07.2017
Assistant Manager
Pandora
01.2013 - 02.2015
Associate of Business Administration and Marketing Management -
The College of Westchester