Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Smith

Greensboro,NC

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

17
17
years of professional experience

Work History

General Manager

Verizon Wireless
08.2007 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Developed effective business plans to align strategic decisions with long-term objectives.

Assistant Manager

Verizon Wireless
05.2006 - 07.2007
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Education

Bachelor of Science - Accounting And Finance

Fayetteville State University
Fayetteville, NC
05.2009

Skills

  • Safety Assurance
  • Staff Development
  • Sales Expertise
  • Process Redesign
  • Profit and Loss Accountability
  • Staff Training
  • Employee Scheduling
  • Project Planning
  • Sales Team Development
  • Data Review
  • PC Competency
  • Customer Experience

Timeline

General Manager

Verizon Wireless
08.2007 - Current

Assistant Manager

Verizon Wireless
05.2006 - 07.2007

Bachelor of Science - Accounting And Finance

Fayetteville State University

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Brittany Smith