Seth Shepersky
Sioux Falls,SD
Summary
Customer-oriented general manager with over a decade of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Jimmy John's
Sioux Falls, SD
11.2013 - Current
- Oversaw daily operations of location to ensure efficient service delivery.
- Managed staff recruitment, training, and development for optimal team performance.
- Implemented operational strategies to enhance customer satisfaction and service speed.
- Ensure quality off all products by maintaining excellent standards at multiple points of contact
- Monitored inventory levels and coordinated supply orders to maintain stock availability.
- Developed and enforced health and safety standards across all restaurant locations.
- Conducted regular performance evaluations and provided feedback to team members.
- Collaborated with marketing teams to promote new menu items and special offers.
- Resolved customer complaints promptly to maintain high service quality standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Oversaw product development initiatives from concept through completion stages.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
Roosevelt High School
Sioux Falls, SDSome College (No Degree) - Economics
Bemidji State University
Bemidji, MNSkills
- Operations management
- Inventory control
- Staff training
- Quality assurance
- Customer relationship management
- Strategic planning
- Financial analysis
- Sales forecasting
- Performance evaluation
- Team leadership
- Conflict resolution
- Communication skills
- Time management
- Problem solving
- Leader
- Team building
- Public relations
- Budgeting and cost control strategies
- Proficient in excel
- Team player
- Safety protocol
- Sales team development
- Sales analysis
- Customer relations
- Performance analysis
- PC proficient
- Community outreach
- Client account management
- Product analysis
- Top talent recruiting, hiring, and retention
- Staff motivation
- Safety assurance
- Expense control
- Recipes and menu planning
- Distribution management
- Human resources leadership
- Workflow planning
- Supply chain management
- Succession planning
- Time and resource optimization
- Administrative skills
- Operations Start-up
- Change implementation
- Skilled negotiator
- Staff supervision
- Multimillion-dollar P&L management
- Strategy
- Total quality management
- Troubleshooting expertise
- Vendor relationships
- Schedule management
Certification
- ServSafe food certificate
Timeline
General Manager
Jimmy John's
11.2013 - Current
Roosevelt High School
Some College (No Degree) - Economics
Bemidji State University