Brittany Smith
SAINT LOUIS,MO
Summary
Dependable customer-enthusiast serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
11
11
years of professional experience
Work History
Lead Patient Service Representative
Peoples Health Center
04.2020 - Current
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns in a timely manner.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Collaborated with medical staff to ensure accurate record keeping and proper documentation of patient information.
- Implemented new procedures for managing patient flow, decreasing wait times and improving overall clinic efficiency.
- Managed front desk operations, maintaining organization and ensuring all necessary paperwork was completed prior to appointments.
Day Care Director
Play Time Academy
10.2012 - 06.2017
- Enhanced children''s emotional and social development by implementing age-appropriate programs and activities.
- Increased parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
- Maintained a clean, organized, and welcoming environment for children to feel comfortable exploring their surroundings.
- Coordinated special events such as holiday parties or field trips that enriched children''s experiences at the daycare center.
- Managed, observed and evaluated lead teachers, teacher assistants and kitchen staff.
Store Manager
Save A Lot
06.2014 - 03.2017
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Teacher Coordinator
Button And Bows
10.2013 - 06.2016
- Enhanced student comprehension by utilizing diverse teaching methods and instructional materials.
- Boosted students'' critical thinking skills through engaging activities and collaborative projects.
- Reduced classroom disruptions by implementing consistent behavior management strategies and maintaining a positive learning environment.
- Improved student writing skills by providing clear feedback and guidance on assignments, resulting in higher assessment scores.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Education
Bachelor of Science - Nursing Science
Chamberlain University
Downers Grove, IL08.2025
High School Diploma -
Pattionville Highschool
Creve Coeur, MO05.2008
Skills
- Appointment Scheduling
- HIPAA Compliance
- Office Administration
- Insurance Verification
- Problem-Solving
- Team Leadership
- Caring and Empathetic
- Communicating to Patients and Families
- Written Communication
Timeline
Lead Patient Service Representative
Peoples Health Center
04.2020 - Current
Store Manager
Save A Lot
06.2014 - 03.2017
Teacher Coordinator
Button And Bows
10.2013 - 06.2016
Day Care Director
Play Time Academy
10.2012 - 06.2017
Bachelor of Science - Nursing Science
Chamberlain University
High School Diploma -
Pattionville Highschool
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