Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ashley Harshbarger

Rolla,Missouri

Summary

Dynamic professional with extensive experience at Phelps Health, excelling in patient registration and insurance verification. Proven ability to train staff and enhance customer service through effective communication and strategic planning. Recognized for cultivating strong relationships within healthcare teams, ensuring seamless referral processing and operational efficiency.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Lead Patient Service Representative

Phelps Health
Rolla, Missouri
08.2015 - Current
  • Facilitated training for new staff on patient services policies and procedures.
  • Provided support to fellow PSRs across multiple clinics regarding Epic and OnBase systems.
  • Cultivated relationships with physicians, nurses, vendors, and healthcare team members.
  • Processed referrals for specialty care services efficiently as needed.
  • Managed patient registration, appointment scheduling, insurance verification, payment collection, and daily cash balancing.
  • Conducted pre-registration activities by obtaining demographic information from patients before visits.

Supervisor

K-Mart Department Store
Rolla, Missouri
02.2008 - 01.2016
  • Resolved customer complaints professionally, ensuring positive experiences.
  • Delivered exceptional customer service by addressing inquiries and fulfilling needs.
  • Formulated and executed strategic plans for front-end operations to enhance customer satisfaction.
  • Supervised maintenance of checkout equipment to maintain operational efficiency.
  • Trained new employees on customer service techniques and store policies to ensure consistency.

Education

High School Diploma -

Rolla 31 School District
Rolla, MO
05-2008

Skills

  • Patient registration
  • Insurance verification
  • Appointment scheduling
  • Referral processing
  • Training new staff
  • Customer service
  • Strategic planning
  • Effective communication
  • Effective problem solving

Accomplishments

  • Numerous Cares Awards

Certification

  • Phelps Health Coaching Certification

Timeline

Lead Patient Service Representative

Phelps Health
08.2015 - Current

Supervisor

K-Mart Department Store
02.2008 - 01.2016

High School Diploma -

Rolla 31 School District

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