Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashley Lopez Garcia

Naples

Summary

Experienced with patient service management, focusing on improving patient interactions and operational efficiency. Utilizes leadership and problem-solving skills to enhance team performance and patient satisfaction. Knowledge of healthcare procedures and effective communication strategies.

Overview

4
4
years of professional experience

Work History

Lead Patient Service Representative

Healthcare Network
06.2023 - Current
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Cashier/Barista

Dunkin Dounts
03.2022 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Construction Worker

Phoenix Payroll Solutions
10.2021 - 03.2022
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations
  • Mixed, spread, and patched concrete to specifications.
  • Maintained clean, safe worksite for team safety and to help keep projects on-track.

Education

High School Diploma -

Bicentenario
Oax, Mex
05-2018

Skills

  • Effective problem solving
  • Office administration
  • Customer service
  • Insurance verification
  • Friendly and outgoing
  • Appointment scheduling
  • Multitasking and organization
  • Patient check-in
  • Eligibility determination

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Lead Patient Service Representative

Healthcare Network
06.2023 - Current

Cashier/Barista

Dunkin Dounts
03.2022 - 06.2023

Construction Worker

Phoenix Payroll Solutions
10.2021 - 03.2022

High School Diploma -

Bicentenario

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Ashley Lopez Garcia