Tanishia Wright
Columbus,OH
Summary
Results-driven healthcare professional with more than 15 years of progressive experience in physician practice operations, patient services, healthcare administration, insurance management, and front-office leadership. Proven ability to lead teams, improve operational workflows, develop employees, and deliver exceptional patient experiences within fast-paced healthcare environments.
Currently serving as the Lead Patient Service Representative for Central Ohio Primary Care, where I provide daily leadership, staff training, operational support, and workflow coordination for a busy multi-provider medical practice. Recognized as a dependable leader who builds collaborative relationships among physicians, clinical staff, patients, and administrative teams while maintaining the highest standards of professionalism and patient care.
Currently pursuing a Bachelor of Science in Business Healthcare Administration at Southern New Hampshire university while maintaining a 4.0 GPA and working full-time. Passionate about healthcare leadership, employee development, operational excellence, and creating high performing teams that improve organizational success.
Overview
15
15
years of professional experience
Work History
Lead Patient Service Representative
Central Ohio Primary Care
Columbus, Ohio
04.2019 - Current
- Lead daily front-office operations to ensure efficient patient flow and high-quality customer service.
- Train, mentor, and onboard new employees while reinforcing organizational policies, workflows, and customer service standards.
- Provide ongoing coaching and guidance to team members to promote professional growth and operational consistency.
- Serve as a trusted resource for staff by assisting with problem-solving and resolving day-to-day operational challenges.
- Collaborate with physicians, office manager, and clinical staff to improve workflow efficiency and patient satisfaction.
- Support office leadership by identifying opportunities to strengthen operational processes and enhance team performance.
- Coordinate appointment scheduling, patient registration, insurance verification, referrals, and medical record documentation.
- Maintain accurate electronic health records while ensuring HIPPA compliance and confidentiality.
- Resolve complex patient concerns related to scheduling, insurance, billing, and provider communication.
- Assist with revenue cycle activities through accurate registration, payment collection, and insurance verification.
Senior Member Service Specialist
Molina Healthcare
Columbus, Ohio
02.2014 - 04.2019
- Delivered exceptional customer service by assisting members with healthcare benefits, eligibility, claims, and insurance-related concerns.
- Investigated account discrepancies and collaborated across departments to resolve complex issues efficiently.
- Maintained strict confidentiality while handling sensitive healthcare information.
- Resolved escalated member concerns with professionalism and empathy.
- Supported organizational goals through accurate documentation and regulatory compliance.
- Facilitated member onboarding processes, ensuring compliance with healthcare regulations and organizational policies.
Medical Assistant
Foot & Ankle Specialists of Southeast Michigan
Warren, MI
06.2008 - 01.2011
- Assisted in patient intake processes, ensuring accurate medical history documentation.
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Educated patients on pre- and post-operative care instructions to enhance recovery.
- Maintained electronic health records, ensuring compliance with HIPAA regulations and accuracy of information.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
Bachelor of Science - Business Healthcare Administration
Southern New Hampshire University
Hooksett, NH05-2029
No Degree - Medical Assistant
Everest Institute
Detroit, Michigan 05-2008
Skills
- HIPAA compliance
- Effective problem solving
- Office administration
- Appointment scheduling
- Policy adherence
- Insurance verification
- Problem-solving
- Multitasking and organization
- Team leadership
- Team collaboration
- Verbal and written communication
- Patient check-in
- Patient education
- Electronic health records
- Registration and admissions
- Phone and email etiquette
- Relationship building
- Data entry
- Medical terminology
- Policy understanding
- Insurance billing
- EMR
Accomplishments
- Supervised a team of 8 staff members.
- Selected as an Epic Super User during (COPCP) Central Ohio Primary Care transition from eClinicalWorks (ECW) to Epic based on advanced system knowledge and proficiency. Provided training, troubleshooting, and day-to-day support to staff and providers while helping ensure a smooth implementation and adoption of the new EHR electronic health record system.
Timeline
Lead Patient Service Representative
Central Ohio Primary Care
04.2019 - Current
Senior Member Service Specialist
Molina Healthcare
02.2014 - 04.2019
Medical Assistant
Foot & Ankle Specialists of Southeast Michigan
06.2008 - 01.2011
Bachelor of Science - Business Healthcare Administration
Southern New Hampshire University
No Degree - Medical Assistant
Everest Institute