Tanishia Wright
Healthcare Administration Professional
Columbus,OH
Summary
Results-driven healthcare professional with more than 15 years of progressive experience in physician practice operations, patient services, healthcare administration, insurance management, and front-office leadership. Proven ability to lead teams, improve operational workflows, develop employees, and deliver exceptional patient experiences within fast-paced healthcare environments.
Currently serving as the Lead Patient Service Representative for Central Ohio Primary Care, where I provide daily leadership, staff training, operational support, and workflow coordination for a busy multi-provider medical practice. Recognized as a dependable leader who builds collaborative relationships among physicians, clinical staff, patients, and administrative teams while maintaining the highest standards of professionalism and patient care.
Currently pursuing a Bachelor of Science in Business Healthcare Administration at Southern New Hampshire university while maintaining a 4.0 GPA and working full-time. Passionate about healthcare leadership, employee development, operational excellence, and creating high performing teams that improve organizational success.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Lead Patient Service Representative
Central Ohio Primary Care
2019.04 - Current
- Lead daily front-office operations to ensure efficient patient flow and high-quality customer service.
- Train, mentor, and onboard new employees while reinforcing organizational policies, workflows, and customer service standards.
- Provide ongoing coaching and guidance to team members to promote professional growth and operational consistency.
- Serve as a trusted resource for staff by assisting with problem-solving and resolving day-to-day operational challenges.
- Collaborate with physicians, office manager, and clinical staff to improve workflow efficiency and patient satisfaction.
- Support office leadership by identifying opportunities to strengthen operational processes and enhance team performance.
- Coordinate appointment scheduling, patient registration, insurance verification, referrals, and medical record documentation.
- Maintain accurate electronic health records while ensuring HIPPA compliance and confidentiality.
- Resolve complex patient concerns related to scheduling, insurance, billing, and provider communication.
- Assist with revenue cycle activities through accurate registration, payment collection, and insurance verification.
Senior Member Service Specialist
Molina Healthcare
2014.02 - 2019.04
- Delivered exceptional customer service by assisting members with healthcare benefits, eligibility, claims, and insurance-related concerns.
- Investigated account discrepancies and collaborated across departments to resolve complex issues efficiently.
- Maintained strict confidentiality while handling sensitive healthcare information.
- Resolved escalated member concerns with professionalism and empathy.
- Supported organizational goals through accurate documentation and regulatory compliance.
- Facilitated member onboarding processes, ensuring compliance with healthcare regulations and organizational policies.
Medical Assistant
Foot & Ankle Specialists of Southeast Michigan
2008.06 - 2011.01
- Assisted in patient intake processes, ensuring accurate medical history documentation.
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Educated patients on pre- and post-operative care instructions to enhance recovery.
- Maintained electronic health records, ensuring compliance with HIPAA regulations and accuracy of information.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
Bachelor of Science - Business Healthcare Administration
Southern New Hampshire University
Hooksett, NH 2025.06 - Current
No Degree - Medical Assistant
Everest Institute
Detroit, Michigan 2007.03 - 2026.05
Skills
- HIPAA compliance
- Effective problem solving
- Office administration
- Appointment scheduling
- Policy adherence
- Insurance verification
- Problem-solving
- Multitasking and organization
- Team leadership
- Team collaboration
- Verbal and written communication
- Patient check-in
- Patient education
- Electronic health records
- Registration and admissions
- Phone and email etiquette
- Relationship building
- Data entry
- Medical terminology
- Policy understanding
- Insurance billing
- EMR
Accomplishments
- Supervised a team of 8 staff members.
- Selected as an Epic Super User during (COPCP) Central Ohio Primary Care transition from eClinicalWorks (ECW) to Epic based on advanced system knowledge and proficiency. Provided training, troubleshooting, and day-to-day support to staff and providers while helping ensure a smooth implementation and adoption of the new EHR electronic health record system.
Timeline
Bachelor of Science - Business Healthcare Administration
Southern New Hampshire University
2025.06 - Current
Lead Patient Service Representative
Central Ohio Primary Care
2019.04 - Current
Senior Member Service Specialist
Molina Healthcare
2014.02 - 2019.04
Medical Assistant
Foot & Ankle Specialists of Southeast Michigan
2008.06 - 2011.01
No Degree - Medical Assistant
Everest Institute
2007.03 - 2026.05