Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Smith

West Allis,WI

Summary

Accomplished Supervisor at Bath & Body Works, adept in operations management and exceptional customer service. Leveraged strong leadership and organizational skills to enhance team productivity and customer satisfaction. Proven track record in strategic planning and staff management, significantly improving operational efficiency. Expert in training and mentoring, fostering a professional and efficient work environment.

Overview

8
8
years of professional experience

Work History

Supervisor

Bath & Body Works
10.2022 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the company's core values, leading by example to create an excellent work environment
  • Managed my staff daily to coach them in the moment to be as successful as we can be.
  • Maintaining the cleanliness of the store by following daily cleaning procedures
  • Went above and beyond for customers to build their trust and keep them as a regular

Assistant Store Manager

Torrid
01.2022 - 09.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Created and maintained safe and secure work environments for employees.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Bra Fit Expert

Victoria's Secret & PINK
08.2018 - 01.2022
  • Increased sales revenue through effective product recommendations and cross-selling of coordinating items.
  • Improved customer satisfaction by providing personalized bra fittings and expert advice on proper sizing and styles.
  • Maintained up-to-date knowledge on industry trends, new products, and fitting techniques to provide top-notch service to clients.
  • Enhanced overall shopping experience by maintaining a clean, organized, and visually appealing fitting room environment at all times.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Sales Associate

Kohls Department Store
09.2016 - 05.2017
  • Organized racks and shelves to maintain store visual appearance for customers
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build loyalty
  • Boosted customer satisfaction levels through exceptional service
  • Processed register transactions, returning money, payment cards, and receipts
  • Assessed customer needs and utilized selling techniques to drive sales.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

West Allis Central High School
West Allis, WI
06.2015

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Strategic planning
  • Operations management
  • Schedule development
  • Multitasking
  • Time management
  • Excellent communication
  • Organizational skills
  • Active listening
  • Professionalism

Timeline

Supervisor

Bath & Body Works
10.2022 - Current

Assistant Store Manager

Torrid
01.2022 - 09.2022

Bra Fit Expert

Victoria's Secret & PINK
08.2018 - 01.2022

Sales Associate

Kohls Department Store
09.2016 - 05.2017

West Allis Central High School

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Brittany Smith