Brittany Smith
Omaha,NE
Summary
A medical coding and billing student with a strong work ethic who is adept at enhancing patient satisfaction through efficient appointment coordination and conflict resolution. Proficient in Epic software and medical terminology, I excel in customer service and collaborative teamwork, ensuring seamless communication across departments while training new staff on best practices.
Overview
2
2
years of professional experience
Work History
Scheduling Associate
Nebraska Medicine
03.2024 - Current
- Coordinated patient appointments, ensuring optimal scheduling efficiency and minimal wait times.
- Managed daily scheduling operations using Epic software to enhance workflow accuracy.
- Developed and maintained strong communication with healthcare providers to streamline appointment processes.
- Assisted in resolving scheduling conflicts promptly, improving overall patient satisfaction.
- Provided training to new staff members on the use of scheduling tools and best practices, ensuring consistency in approach across the organization.
Patient Access Associate
Nebraska Medicine
03.2023 - 03.2024
- Communicated effectively with diverse populations to address inquiries and resolve issues promptly.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Directed patients, visitors, and staff to where they were needing to be.
Education
Medical Bill And Coding -
Metropolitan Community College
Omaha, NE02-2026
Skills
- Remote work capabilities
- Strong work ethic
- Collaborative teamwork
- Effective multitasking
- Customer service
- Patient scheduling and registration
- Medical terminology
- Telephone etiquette
Timeline
Scheduling Associate
Nebraska Medicine
03.2024 - Current
Patient Access Associate
Nebraska Medicine
03.2023 - 03.2024
Medical Bill And Coding -
Metropolitan Community College
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