Brittany Smith
Arlington,US
Summary
Administrative Assistant and Customer Service Specialist with over 14 years of experience in providing exceptional customer support and data management. Proficient in claims processing and utilizing Epic Systems, with a strong focus on accuracy and efficiency in data entry and insurance verification. Committed to enhancing operational efficiency and customer satisfaction through meticulous attention to detail and effective use of CRM and Microsoft Office tools.
Overview
15
15
years of professional experience
Work History
Central Intake Coordinator
UnitedHealth Group
Arlington, TX
09.2025 - Current
- Coordinated patient information intake for efficient healthcare service delivery.
- Implemented standardized procedures to streamline intake operations.
- Maintained accurate records in electronic health systems for compliance.
- Developed relationships with external agencies to facilitate referrals and ensure continuity of care for clients.
- Participated in team meetings focused on improving communication between departments.
- Performed administrative tasks such as filing documents, responding to emails and phone inquiries.
- Collaborated with healthcare providers to gather necessary patient information.
- Maintained detailed records of all patient referrals, including dates of submission, status updates, and any additional information required.
Customer Service Representative
Nordstrom
10.2021 - Current
- Responded to 100+ customer inquiries daily via phone, email, and chat, including order entry and tracking.
- Processed customer transactions including returns, refunds, and exchanges with accurate system updates.
- Educated customers on product usage and availability, assisting in informed decision-making.
- Collaborated with credit and beauty departments to resolve customer concerns efficiently.
- Performed data input and system updates for order modifications and account changes.
Customer Service Representative / Order Entry
QVC
10.2020 - 10.2021
- Handled 50+ daily inbound calls to assist customers with orders, returns, and general inquiries.
- Entered customer data and order information into proprietary systems with 98%+ accuracy.
- Streamlined data entry workflows with team collaboration, reducing entry errors and processing time.
- Maintained compliance with company quality standards while achieving individual performance goals.
- Exercised patience and professionalism with dissatisfied customers to ensure issue resolution.
Claims Analyst
FCA Claims Analyst
06.2019 - 12.2019
- Managed up to 70 claims concurrently, ensuring timely resolution and compliance with company standards.
- Conducted audits on warranty repair orders to identify discrepancies and reduce data errors.
- Researched vendor systems to expedite claims processing and improve turnaround times.
Oncology Advocate
UCLA Radiology
09.2017 - 06.2019
- Managed order entry, billing inquiries, and appointment scheduling with strong data accuracy.
- Developed and implemented strategies to reduce response times and increase service efficiency.
- Maintained precise documentation of patient interactions and follow-ups using Epic EHR.
- Verified insurance data and improved claims accuracy through thorough review processes.
Referral Coordinator
Kortmed Marketing Services
06.2016 - 01.2017
- Verified insurance claims and streamlined the referral process using electronic medical record systems.
- Entered and maintained patient referral data, reducing administrative delays and errors.
- Coordinated work comp cases and ensured timely documentation and patient communications.
Front Office Coordinator
Greentree Health
01.2011 - 06.2016
- Performed high-volume data entry of patient information, insurance details, and appointment schedules.
- Managed medical supply inventory and tracked usage logs using Excel-based systems.
- Trained new staff on proper documentation and system usage, improving office efficiency.
Education
A.A - Business
Tarrant County College District
05-2023
High School Diploma -
Lamar High School
05.2009
Skills
- Data entry accuracy
- Customer service and support
- Claims processing and medical billing
- Microsoft Office Suite
- Time management and prioritization
- Epic Systems expertise
- CRM tools proficiency
- Problem solving and conflict resolution
- Patient intake coordination
- Electronic health records management
- Customer relationship management
- Patient advocacy strategies
- Referral management processes
- Quality assurance practices
Timeline
Central Intake Coordinator
UnitedHealth Group
09.2025 - Current
Customer Service Representative
Nordstrom
10.2021 - Current
Customer Service Representative / Order Entry
QVC
10.2020 - 10.2021
Claims Analyst
FCA Claims Analyst
06.2019 - 12.2019
Oncology Advocate
UCLA Radiology
09.2017 - 06.2019
Referral Coordinator
Kortmed Marketing Services
06.2016 - 01.2017
Front Office Coordinator
Greentree Health
01.2011 - 06.2016
A.A - Business
Tarrant County College District
High School Diploma -
Lamar High School