Brittany Smith
Houston
Summary
Dedicated and detail-oriented customer service professional with 10 years of experience delivering excellent support in fast-paced environments. Skilled in resolving customer issues, managing inquiries, and providing timely solutions to ensure high satisfaction and repeat business. Strong communicator with the ability to build positive relationships, handle challenging situations with professionalism, and support team and organizational goals
Overview
11
11
years of professional experience
Work History
Logistics Coordinator/Window Clerk
Gulf Winds International Inc.
Seabrook, TX
09.2017 - Current
- Coordinate daily freight movements to ensure on-time and efficient delivery
- Schedule shipments and communicate with carriers, drivers, terminals, and customers
- Monitor load status and provide real-time updates in internal systems
- Resolve transit issues, delays, and discrepancies quickly and effectively
- Ensure all shipping documentation and compliance requirements are met
- Collaborate with steamship lines, warehouses, and dispatch teams to optimize operations
- Maintain accurate records and support overall supply chain efficiency
- Deliver strong customer service and build positive client relationships
Package Operator
Merit Medical
Pearland, TX
12.2014 - 09.2017
- Operated packaging machinery to ensure efficient production flow.
- Monitored quality control standards to maintain product integrity.
- Collaborated with team members to optimize workflow processes.
- Trained new employees on safety protocols and operational procedures.
Education
Dental Assistant Certification -
Remington College
Houston, TX08-2011
High School Diploma -
South Houston High School
Pasadena, TX05-2007
Skills
- Problem-solving
- Decision-making
- Logistics analysis
- Customer service
- Warehousing processes
- Shipping documentation
Timeline
Logistics Coordinator/Window Clerk
Gulf Winds International Inc.
09.2017 - Current
Package Operator
Merit Medical
12.2014 - 09.2017
Dental Assistant Certification -
Remington College
High School Diploma -
South Houston High School