Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Window Clerk
United States Postal Service, USPS
Pontiac, MI
07.2020 - Current
Implemented promotional strategies to increase customer engagement and sales.
Sold stamps, money orders, certified checks, special delivery envelopes, boxes as needed by customers.
Processed customer payments quickly and returned exact change and receipts.
Interacted with many customers daily.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Pharmacy Technician
CVS Pharmacy
Allen Park, MI
03.2017 - 07.2020
Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Answered telephones to respond to questions or requests.
Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
Educated patients on medication usage, potential side effects, and storage requirements.
Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.