Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Chutney Pratt

Warren,MI

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Window Clerk

United States Postal Service, USPS
Pontiac, MI
07.2020 - Current
  • Implemented promotional strategies to increase customer engagement and sales.
  • Sold stamps, money orders, certified checks, special delivery envelopes, boxes as needed by customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Interacted with many customers daily.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Pharmacy Technician

CVS Pharmacy
Allen Park, MI
03.2017 - 07.2020
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Answered telephones to respond to questions or requests.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Educated patients on medication usage, potential side effects, and storage requirements.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.

Education

Diploma - Medical Assistant

Everest Institute
Dearborn Heights, MI
10-2021

Skills

  • Data entry
  • Problem-solving
  • Computer skills
  • Flexible and adaptable
  • Multitasking Abilities
  • Window customer service

Certification

  • IT Support Certificate
  • Forklift Certification

References

References available upon request.

Timeline

Window Clerk

United States Postal Service, USPS
07.2020 - Current

Pharmacy Technician

CVS Pharmacy
03.2017 - 07.2020

Diploma - Medical Assistant

Everest Institute
Chutney Pratt