Brittany Southwick
Honolulu,HI
Summary
Dynamic professional with extensive experience at Starbucks Coffee Company, excelling in cash handling and employee training. Proven track record in enhancing team performance and delivering exceptional customer service. Skilled in community engagement and relationship building, effectively resolving conflicts and fostering a positive work environment. Committed to operational excellence and team success.
Overview
14
14
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
Honolulu, HI
04.2018 - Current
- Supervised daily operations to ensure high-quality customer service and product consistency.
- Trained and mentored new baristas, enhancing team performance and service efficiency.
- Managed inventory levels, coordinating with suppliers to optimize stock availability.
- Resolved customer complaints promptly, ensuring positive experiences and repeat business.
- Collaborated with coffee house leader to develop strategies for increasing sales during peak hours.
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with partners.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Ensured Clean Safe Ready requirements were fulfilled.
Barista
STARBUCKS COFFEE COMPANY
Honolulu, HI
06.2016 - 04.2018
- Delivered exceptional customer service, ensuring a positive experience for each guest.
- Operated espresso machines and other equipment to prepare high-quality beverages.
- Maintained cleanliness and organization of workspace according to health standards.
- Assisted in training new baristas on beverage preparation and company protocols.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Outreach and Internship Director
Surfing The Nations
Wahiawa, HI
09.2012 - 05.2016
- Oversaw development and implementation of training programs for staff and volunteers.
- Cultivated partnerships with local businesses to enhance support in the community.
- Managed a team of other leaders to run outreaches for at risk youth, homeless communities and low income families.
- Worked alongside the Hawaii Food Bank to run and facilitate multiple food distributions in Wahiawa and Kalihi weekly.
- Wrote and received multiple grants yearly to fund programs through Friends of Hawaii organization.
- Facilitated a youth program during the school year and summer months for at-risk youth both elementary aged and teens.
- Led inter-island outreaches with interns to Maui and Big Island.
Barista
STARBUCKS COFFEE COMPANY
Apple Valley, CA
10.2011 - 09.2012
- Collaborated with team members to streamline service during peak hours.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
High School Diploma -
Granite Hills High School
Apple Valley, CA06-2010
Skills
- Cash handling
- Employee training
- Event coordination
- Time management
- Team player
- Friendly and outgoing
- Problem-solving
- Staff development
Accomplishments
- Became a barista trainer in 2016
- Received my Coffee Master Certification in November 2025.
- Wrote and received multiple grants for youth programs through Friends of Hawaii organization.
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
04.2018 - Current
Barista
STARBUCKS COFFEE COMPANY
06.2016 - 04.2018
Outreach and Internship Director
Surfing The Nations
09.2012 - 05.2016
Barista
STARBUCKS COFFEE COMPANY
10.2011 - 09.2012
High School Diploma -
Granite Hills High School