BRITTANY STOLL
Rehoboth Beach,DE
Summary
Dynamic office manager with a solid background in overseeing daily operations and administrative activities across various business settings. Skilled in implementing effective policies that boost efficiency and improve service delivery. Strong organizational and multi-tasking abilities, complemented by excellent communication skills and experience in managing diverse teams. Notable contributions include enhancing workflow systems and successfully managing high-pressure situations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Sun Communities
Rehoboth Beach, USA
01.2022 - Current
- Coordinated office operations to streamline workflow processes.
- Managed scheduling and communication for team meetings and events.
- Assisted in preparing budgets and tracking expenses to ensure effective office operations.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Trained new employees on office procedures and software tools.
- Collaborated with vendors to ensure timely delivery of supplies.
- Organized company-wide events to enhance team engagement and morale.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Established rapport with residents and prospects to enhance community relations.
Receptionist Administrator
Tribe9Design
Walden, NY
01.2016 - Current
- Supported daily operations through effective scheduling and appointment management.
- Addressed customer inquiries and resolved complaints, contributing to overall customer satisfaction.
- Organized files to improve retrieval speed and support team productivity.
- Handled incoming mail and deliveries, ensuring timely distribution to staff.
- Performed data entry and administrative tasks to support various departments.
- Managed inventory for office supplies and e-commerce fulfillment.
- Executed packing and shipping of e-commerce orders, ensuring accuracy and timely delivery.
- Processed merchandise returns, ensuring customer satisfaction.
Brand Associate
Old Navy
Rehoboth Beach, USA
11.2021 - 11.2023
- Trained new associates on store policies and product knowledge to improve service quality.
- Acknowledged and assisted customers, locating merchandise using various methods.
- Provided style and outfit suggestions utilizing mannequins and displays for inspiration.
- Educated customers about loyalty programs, increasing program engagement and customer loyalty.
- Collaborated with team members to streamline store operations and enhance customer service.
- Organized and replenished merchandise on sales floor to ensure optimal product availability.
- Managed shipping and fulfillment of online orders promptly.
- Leveraged omni-channel offerings to enhance customer experience.
Office Associate
Rooms To Go
Wellington, USA
02.2021 - 11.2021
- Processed cash, credit, check, and financing payments accurately.
- Managed customer inquiries, resolving issues to enhance satisfaction.
- Assisted customers with product selection and answered billing questions.
- Scheduled deliveries and rescheduled appointments to ensure timely service for clients.
- Maintained accurate inventory records and processed orders effectively.
- Organized files and supplies, maintaining a clean office environment.
- Provided clerical support by managing calendars and scheduling meetings.
- Trained new staff on company policies and procedures, improving onboarding process.
Warehouse Fulfillment Specialist/Office Intern
KARHL Holdings LLC
West Palm Beach, FL
08.2019 - 11.2020
- Executed order picking, packing, and shipping processes to consistently meet and exceed daily targets.
- Managed inventory levels and placed purchase orders to ensure optimal stock availability.
- Utilized warehouse management systems for tracking shipments and optimizing workflows.
- Collaborated with team members to streamline fulfillment operations and enhance overall efficiency.
- Performed loss prevention measures, inspecting products for quality assurance before shipment.
- Processed return-to-sender packages and oversaw special gifting projects for customers.
- Resolved customer inquiries through various communication channels, enhancing satisfaction.
- Assisted management with administrative tasks, including document preparation and database updates.
Runner
The Little Wine Bus
Vails Gate, NY
06.2018 - 06.2019
- Delivered orders promptly to ensure high service quality and customer satisfaction.
- Greeted customers and employees warmly, fostering positive interactions in a fast-paced environment.
- Answered customer questions and provided product information, enhancing overall customer experience.
- Assisted owner in preparing snacks and entrees for events, contributing to seamless service delivery.
- Maintained cleanliness and organization of dining areas to meet hygiene standards.
- Managed inventory through efficient restocking and organization of storage areas, ensuring availability of supplies.
- Set up and broke down wine tasting events accurately and efficiently.
- Handled cash transactions securely in accordance with company procedures.
Dunkin Donuts Shift Leader
Dunkin' Donuts
Walden, NY
04.2016 - 06.2019
- Supervised daily operations and team activities, enhancing service quality and team productivity.
- Trained new employees on customer service and food preparation standards, facilitating smooth onboarding and operational readiness.
- Assisted customers with cash and credit transactions while providing exceptional service.
- Resolved customer complaints to maintain satisfaction and foster loyalty.
- Managed cash drawers, verifying and reconciling amounts during opening and closing shifts to ensure financial accuracy.
- Counted cash registers at beginning and end of shifts to ensure accuracy.
- Utilized POS systems for efficient order processing and inventory management.
- Managed inventory levels and coordinated ordering of supplies.
- Conducted regular quality checks on products to uphold health and safety regulations.
Education
High School Diploma -
Valley Central High School
Montgomery, NY06-2018
Skills
- Data entry and filing
- Reception and scheduling
- Microsoft Office proficiency
- Organizational skills
- Shift management
- Customer service excellence
- Food preparation and service
- Time management strategies
- Order fulfillment processes
- LoadRunner expertise
- E-commerce operations
- Office administration tasks
- Budget management techniques
- Inventory management systems
- Customer relationship management
- Workflow optimization methods
- Team leadership abilities
- Problem-solving skills
- Effective communication strategies
- Attention to detail practices
- Conflict resolution techniques
- Expense reporting accuracy
- Vendor engagement strategies
- Office management practices
- Contract negotiation skills
- Bookkeeping and billing expertise
- Document management systems
- Banking operations knowledge
- Strategic planning capabilities
Certification
Driver's License
Timeline
Office Manager
Sun Communities
01.2022 - Current
Brand Associate
Old Navy
11.2021 - 11.2023
Office Associate
Rooms To Go
02.2021 - 11.2021
Warehouse Fulfillment Specialist/Office Intern
KARHL Holdings LLC
08.2019 - 11.2020
Runner
The Little Wine Bus
06.2018 - 06.2019
Dunkin Donuts Shift Leader
Dunkin' Donuts
04.2016 - 06.2019
Receptionist Administrator
Tribe9Design
01.2016 - Current
High School Diploma -
Valley Central High School