Brittany Balallo
Las Vegas,NV
Summary
Dynamic professional with a proven track record at New Vista, excelling in client needs assessments and behavioral management. Adept at fostering independence in individuals with developmental disabilities, utilizing problem-solving skills to create effective training programs. Certified in CPR/AED, I prioritize health counseling and maintain detailed client records to ensure optimal support.
Overview
19
19
years of professional experience
Work History
Senior Life Skills Instructor
New Vista
Las Vegas
03.2022 - 06.2025
- Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
- Helped clients to identify challenges and set goals.
- Taught individuals with learning or physical difficulties to use technology such as computers, tablets and mobile phones.
- Coached clients through difficult life circumstances.
- Helped to integrate clients in local community by teaching important social and work-related skills.
- Intervened in crisis situations to provide counseling and support.
- Assisted with personal care appointments such as haircuts and doctors' appointments.
- Maintained detailed, confidential client files.
- Assessed effectiveness of training to create more effective future training programs.
Escalation Specialist
Expedia
Las Vegas, NV
02.2016 - 10.2017
- Customized strategies based on a customer’s individual issue.
- Provided insight and ideas to promote client retention and solutions.
- Maintained a calm and respectful environment for clients to communicate.
Dispatcher
Life Trans
Las Vegas, NV
01.2011 - 03.2012
- Dispatched non emergency medical transport across the greater Las Vegas area and nearby areas such as Utah, California and some southern NV locations.
- Communicated with insurance companies to ensure accurate billing for the clients served.
- Assisted with effective documentation and driver communication.
Sales Supervisor
CVS Pharmacy
Las Vegas, NV
04.2010 - 12.2010
- Utilized sales goals and POS systems
- Assisted with scheduling based on the needs of the store and the availability of the sales floor.
- Maintained and respectful work environment for all employees.
Manager
Cinemark
Las Vegas, NV
03.2006 - 01.2009
- Contributed to revenue growth with strategic marketing initiatives and promotional campaigns that attracted new audiences.
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Negotiated contracts with vendors and suppliers to secure optimal pricing on essential goods and services for the theater.
- Established performance metrics to measure success in achieving theater objectives while monitoring progress toward goals regularly.
- Boosted employee morale by fostering a positive work culture through open communication channels, team-building activities, and ongoing professional development opportunities.
- Conducted regular evaluations of staff performance, setting clear expectations and providing feedback for continuous improvement.
Education
Criminal Justice -
ITT Technical Institute
North Las Vegas, NVCimarron Memorial High School
Las Vegas, NV06.2008
Skills
- Problem-solving skills
- Kitchen safety
- Self-awareness
- Organization
- Social behaviors
- Health counseling
- Certified in CPR/AED
- Client needs assessments
- Medical terminology
- Maintaining client records
- Behavioral management
- Risk assessment
- Medication administration proficiency
Timeline
Senior Life Skills Instructor
New Vista
03.2022 - 06.2025
Escalation Specialist
Expedia
02.2016 - 10.2017
Dispatcher
Life Trans
01.2011 - 03.2012
Sales Supervisor
CVS Pharmacy
04.2010 - 12.2010
Manager
Cinemark
03.2006 - 01.2009
Criminal Justice -
ITT Technical Institute
Cimarron Memorial High School