Brittany Sykes
Dallas,TX
Summary
Resourceful receptionist and medical receptionist-maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Overview
12
12
years of professional experience
Work History
Medical Receptionist and Xray Tech
Whole Health Chiropractic And Wellness Center
Dallas, TX
04.2017 - 08.2020
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Performed radiographic exams on patients of all ages in accordance with established protocols.
- Managed time efficiently while providing quality service at a high volume setting.
- Operated X-ray equipment to produce radiographs of designated body parts for diagnostic purposes.
- Utilized radiation safety techniques to protect the patient, staff, and self from radiation exposure.
- Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
- Maintained inventory and supply levels for contrast materials, film, and other medical items, checking inventory stock and reordering items running low.
Medical Receptionist
Jerold D Michelson Dermatology MD
Dallas, TX
08.2014 - 08.2017
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Acted as a liaison between the practice and outside vendors providing services or products.
- Provided support to the dermatology team by answering phones, responding to emails, filing paperwork.
- Assisted with administrative tasks such as billing and coding claims according to insurance guidelines.
- Prepared the exam room prior to patient visits by sterilizing instruments and stocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Medical Receptionist
Agape Home Health
Dallas, TX
03.2013 - 10.2014
- Greeted traveling CNAs or RNs when they would come into office to turn their work hours in.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Straightened up waiting room to maintain neat and organized space.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Medical Receptionist and X-Ray Tech
Whole Health Chiropractic And Wellness Center
Dallas, TX
12.2011 - 12.2013
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Operated and maintained x-ray equipment, including adjusting exposure time and setting up necessary equipment for x-ray examinations.
- Reviewed patient medical history prior to performing imaging procedure.
- Provided quality control checks on equipment before each use.
- Demonstrated knowledge of anatomy, physiology, pathology and pharmacology related to radiology services.
Receptionist
Park Place Motorcars Mercedes-Benz
Dallas, TX
08.2008 - 12.2010
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Basic word and excel experience
- Answered and directed incoming calls using multi-line telephone system in call center.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
NCT - Radiologic Technology
Academy of XRAY Grandprarie
Grand Prairie, TX02-2009
Associate of Science - Nursing
Eastfield College
Mesquite, TXSkills
- Telephone Etiquette
- Proficient in Microsoft Word and Excel
- Office Administration
- Front Desk Operations
- Appointment Scheduling
- Insurance Verification
- HIPAA Compliance
- Medical Billing
Timeline
Medical Receptionist and Xray Tech
Whole Health Chiropractic And Wellness Center
04.2017 - 08.2020
Medical Receptionist
Jerold D Michelson Dermatology MD
08.2014 - 08.2017
Medical Receptionist
Agape Home Health
03.2013 - 10.2014
Medical Receptionist and X-Ray Tech
Whole Health Chiropractic And Wellness Center
12.2011 - 12.2013
Receptionist
Park Place Motorcars Mercedes-Benz
08.2008 - 12.2010
NCT - Radiologic Technology
Academy of XRAY Grandprarie
Associate of Science - Nursing
Eastfield College