Kelly Stephenson
Rockford,OH
Summary
Skilled Endoscopy Tech/Medical Receptionist with proven expertise in office administration and patient coordination, honed at Digestive Health Endoscopy. Excelled in utilizing Epic for records management and enhancing patient service through compassionate care. Demonstrated ability to streamline processes, significantly improving efficiency while maintaining confidentiality and fostering a positive team environment.
Overview
13
13
years of professional experience
Work History
Endoscopy Tech/Medical Receptionist
Digestive Health Endoscopy
2011.11 - Current
- Coordinated patient scheduling, check-in, check-out If pt needs to be scheduled for appointment or further testing
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating welcoming atmosphere for patients and their families.
- Organized paperwork such as charts and reports for office and patient needs.
- Scan in all Pictures and Biopsies into Epic
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Know how to Clean Scopes
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
Education
Associate Degree - Medical Assisting
UNOH
Lima, OH05.2005
High School Diploma -
Ottoville High School
Ottoville, OH05.2003
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Office Administration
- Reminder calls
- Documentation and Recordkeeping
- Records Management
- Electronic Medical Records - Trained in Epic
- Medical Office Procedures
- Computer Proficiency
- Organization and Time Management
Timeline
Endoscopy Tech/Medical Receptionist
Digestive Health Endoscopy
2011.11 - Current
Associate Degree - Medical Assisting
UNOH
High School Diploma -
Ottoville High School
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