Brittany Tarr
Sharon,PA
Summary
Dedicated customer service representative with over three years of experience looking to find a company that I can grow within and work toward a leadership position. I take pride in showing up for work on time. I am very meticulous about my work. I am a self-starter; I enjoy figuring things out independently but love the support of a team. I strive to wake up every day a be better than I was yesterday.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Legal Intake Specialist
Wilens Law Firm/ Shiftsmart
05.2022 - 06.2023
- Managed over 100 calls a day.
- I collected claimants' information and prepared it for lawyers to review their claims.
- I improved customer satisfaction by answering telephone calls promptly to avoid on-hold wait times.
- Offered customer advice and assistance, paying attention to particular needs or wants.
- I used the company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Survey Interviewer
Outsource Marketing
06.2022 - 02.2023
- Followed scripted questionnaires verbatim to collect research data.
- Performed data entry, electronic data collection and tracing to support various research.
- Used specified forms to compile, record and code results or data from interviews and surveys.
- Convinced unwilling individuals by using logical, persuasive rebuttals.
Customer Service Representative
Brooksource/ Rhode Island Dept Of Health
01.2022 - 07.2022
- I received a 90% average QA score in a high-volume call environment.
- I answered calls promptly, helping people schedule vaccine appointments and answering any COVID-related questions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- I helped people remain calm and guided them through the pandemic.
Survey Interviewer
Dynata
07.2021 - 06.2022
- Performed data entry, electronic data collection and tracing to support political research.
- Adapted interview style to suit needs of position and candidate.
- Reviewed collected data obtained from interviews for completeness and accuracy.
- Used specified forms to compile, record and code results or data from interviews and surveys.
- Convinced unwilling individuals by using logical, persuasive rebuttals.
Product Expert
Turbo Tax/ Omni Interactions
02.2022 - 04.2022
- I received an average of 200 calls a day.
- Answered calls quickly and guided customers through filing their own taxes.
- Learned how to take control of the call and upsell when needed.
- Scheduled production and work-in-progress tracking and reports.
Customer Sales Associate
Telestars
08.2021 - 12.2021
- Provided optimal customer engagement, resulting in increased sales conversions.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Provided information on company offerings to promote products and services to customers.
Social Media Influencer
It Works Global
01.2019 - 03.2020
- Engaged with consumers using education, passion and authenticity.
- Maintained social media accounts by keeping content engaging, fresh, educational and entertaining.
- Created, curated and managed published content for feed and stories across social media channels.
- Built relationships with other brand ambassadors and influencers to assist in social media strategy.
Education
High School Diploma -
Keystone Charter School
Greenville, PA05.2009
High School Diploma -
Keystone Charter School
Greenville, PA05.2009
Skills
- Computer Proficiency
- Customer Relationship Management
- Administrative and Office Support
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Policy and Procedure Adherence
- Typing Proficiency
- Documentation
- Managing Multiple Tasks
- CRM Software
- Customer Account Management
- Inbound and outbound calls
Certification
- Microsoft 365 Training - 2022
Languages
English
Timeline
Survey Interviewer
Outsource Marketing
06.2022 - 02.2023
Legal Intake Specialist
Wilens Law Firm/ Shiftsmart
05.2022 - 06.2023
Product Expert
Turbo Tax/ Omni Interactions
02.2022 - 04.2022
Customer Service Representative
Brooksource/ Rhode Island Dept Of Health
01.2022 - 07.2022
Customer Sales Associate
Telestars
08.2021 - 12.2021
Survey Interviewer
Dynata
07.2021 - 06.2022
Social Media Influencer
It Works Global
01.2019 - 03.2020
High School Diploma -
Keystone Charter School
High School Diploma -
Keystone Charter School
Similar Profiles
LINETTE BONET MARTINEZ, ESQ.LINETTE BONET MARTINEZ, ESQ.
Paralegal at Personal Injury Law Firm - Patiño Law FirmParalegal at Personal Injury Law Firm - Patiño Law Firm
ESZTER DR PAPPESZTER DR PAPP
Junior Associate at Jákó And Partners Law Firm (previously: Holczer, Jákó, Boross Law Firm)Junior Associate at Jákó And Partners Law Firm (previously: Holczer, Jákó, Boross Law Firm)
Elsa BerryElsa Berry
Senior Associate Attorney at Akay Law Firm, Attorneys at LawSenior Associate Attorney at Akay Law Firm, Attorneys at Law
Susan DeloSusan Delo
Consumer Documentation/Booking Specialist at First National BankConsumer Documentation/Booking Specialist at First National Bank
Judah AbramJudah Abram
Crew member at Olympic Fun centerCrew member at Olympic Fun center