Brittany Tedford
Columbus,MS
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Sitel
Starkville, MS
01.2016 - 10.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Master of Arts - Creative Writing And English
Southern New Hampshire University
Manchester, NH10.2024
Bachelor of Arts - Creative Writing And English
Southern New Hampshire University
Manchester, NH09.2021
Skills
- Call Documentation
- Calm and Professional Under Pressure
- Upselling Products and Services
- Customer Data Confidentiality
- Responding to Difficult Customers
- Customer Account Management
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
Timeline
Customer Service Representative
Sitel
01.2016 - 10.2016
Master of Arts - Creative Writing And English
Southern New Hampshire University
Bachelor of Arts - Creative Writing And English
Southern New Hampshire University
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