Brittany Testa
Las Vegas,NV
Summary
Dynamic professional with a proven track record at Lagasse's Stadium, enhancing customer satisfaction and increasing sales through expert multitasking and exceptional customer service. Skilled in liquor, beer, and wine knowledge, coupled with an engaging personality, I excel in fostering loyalty and efficiently managing high-volume events. Demonstrated leadership as a Server Shift Leader, training staff and optimizing operations.
Overview
6
6
years of professional experience
Work History
Bartender
Lagasse's Stadium
01.2017 - 01.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Stacks and Yolk
01.2016 - 01.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bottle Server
Sapphires Gentleman’s Club
01.2014 - 01.2016
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
- Maintained a clean and organized table area for optimal customer satisfaction.
- Mastered menu knowledge, allowing for accurate order-taking and speedy service.
Server Shift Leader
Stoneys Country Bar
01.2012 - 01.2014
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Master of Science - Oriental Medicine Doctor
Wongu Oriental Medicine
Las Vegas 01.2027
Bachelor of Science - Hospitality With A Minor in Meeting & Event Coord
Unlv
Las Vegas01.2012
Skills
Strong multitasking
Customer Service
Liquor, beer, and wine knowledge
Highly reliable
Team player attitude
Clear and effective communication
Outgoing Personality
Engaging personality
Customer service expertise
Responsible Alcohol Service
Timeline
Bartender
Lagasse's Stadium
01.2017 - 01.2018
Server
Stacks and Yolk
01.2016 - 01.2017
Bottle Server
Sapphires Gentleman’s Club
01.2014 - 01.2016
Server Shift Leader
Stoneys Country Bar
01.2012 - 01.2014
Master of Science - Oriental Medicine Doctor
Wongu Oriental Medicine
Bachelor of Science - Hospitality With A Minor in Meeting & Event Coord
Unlv
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