Brittany Thigpen
Theodore
Summary
Professional insurance claims specialist with substantial experience in evaluating, processing, and resolving claims efficiently. Strong focus on team collaboration and delivering results, adaptable to changing needs. Skilled in claims investigation, policy interpretation, and customer communication, with dependable and flexible approach.
Overview
9
9
years of professional experience
Work History
Desk Adjuster
American family insurance
03.2024 - 03.2025
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Maintained compliance with industry regulations while ensuring accurate documentation of all claim files.
- Increased client retention rates through empathetic communication and swift resolution of concerns during the adjustment process.
- Handled both first party and third party claims under multiple policy types and numerous endorsements.
- Expedited claim settlements with skilled negotiation tactics that led to fair resolutions for all parties involved.
Property Claims Adjuster
Clear Point Claims
11.2023 - 02.2024
- Exercised proper judgment and decision making to analyze over 40+ claims per week.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Prepared reports of findings of investigations.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.
- Reduced company expenses by accurately determining coverage and negotiating cost-effective settlements with policyholders.
- Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
- Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.
Estimator
Alacrity claims solutions
08.2022 - 10.2023
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
- Mentored junior estimators in company processes and best practices, increasing the team''s overall effectiveness.
Claims Examiner 1
Sedgwick workers compensation
02.2022 - 07.2022
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
TPA Adjuster
SEDGWICK CLAIM SERVICE
07.2020 - 02.2022
- Collected and assessed damage details from insured, determining coverage based on policy terms
- Captured and analyzed damage photos to develop a comprehensive repair scope in Xactimate
- Facilitated initial communication with insured, ensuring accurate information for claims processing
- Conducted thorough claim assessments, leveraging Xactimate for precise damage scoping, enhancing accuracy in coverage decisions and expediting claim resolution
- Streamlined initial contact process, gathering crucial damage information efficiently, leading to faster claim processing and improved client satisfaction
- Utilized Xactimate for precise damage scoping, enhancing accuracy in coverage decisions and expediting claim resolution for improved efficiency
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
Property Claims Adjuster
PILOT CATASTOPHE SERVICE
09.2016 - 05.2020
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Prepared sketch of floor plan and roofline and entered data into xactimate to develop line-by-line item costs of damages.
- Developed and maintained working relationships with approved company vendors and contractors to assist in prompt claims handling.
- Scoped and photographed properties for defects and damage.
Education
High School Diploma -
Theodore High School
05-2014
Skills
- Claims Management
- Regulatory Adherence
- Xactimate Proficiency
- Negotiation tactics
- Workflow optimization
- Data analysis
- Customer service
- Risk assessment
- Effective communication
- Empathy in claims
- Problem-solving
Licenses
NM,AZ,TX,SC,MN .OK,KY ,MI,UT,NH ,WV,CT,IN,MT,MS,ME,WY,VT,ID,LA,WA,GA,MI ,NV,DE,AL.
Timeline
Desk Adjuster
American family insurance
03.2024 - 03.2025
Property Claims Adjuster
Clear Point Claims
11.2023 - 02.2024
Estimator
Alacrity claims solutions
08.2022 - 10.2023
Claims Examiner 1
Sedgwick workers compensation
02.2022 - 07.2022
TPA Adjuster
SEDGWICK CLAIM SERVICE
07.2020 - 02.2022
Property Claims Adjuster
PILOT CATASTOPHE SERVICE
09.2016 - 05.2020
High School Diploma -
Theodore High School
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