Yovan Cabrera
Miami,FL
Summary
Dynamic Desk Adjuster with a proven track record at Monarch Claims, excelling in claims negotiation and customer service. Expert in coverage verification and property damage assessment, consistently achieving high performance metrics. Adept at collaborating cross-functionally to resolve complex issues, demonstrating strong attention to detail and a commitment to excellence in claims management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Desk Adjuster
Monarch Claims
10.2023 - 10.2025
- Consistently Provide excellent customer service to policy holders.
- Conduct claim investigations including but mot limited to recorded statements, securing public records and analyzing weather report findings.
- Evaluated estimates, damages and handled claim negotiations with insureds, claimants, attorneys and adjusters.
- Gained proficiency in using claims management software to document case details.
- Collaborated with team members to resolve customer inquiries and issues efficiently.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to excellence in desk adjusting work.
Desk Adjuster
Assurant Specialty Property
01.2017 - 03.2023
- Maintained organized records of claims processed, ensuring easy retrieval when needed.
- Collaborated cross-functionally with other departments to address complex issues impacting claims resolution times effectively.
- Maintained compliance with industry regulations while ensuring accurate documentation of all claim files.
- Conducted regular audits on closed claim files to verify adherence to company policies and regulatory requirements, minimizing risk exposure for the organization.
- Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
- Prepared summaries of damage, payments, and policy coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Admissions Counselor
Florida Education Institute
02.2010 - 12.2016
- Led strategic enrollment initiatives to enhance student recruitment and retention efforts.
- Developed and implemented data-driven marketing strategies to attract diverse student populations.
- Oversaw admissions team, providing mentorship and training to improve performance and efficiency.
- Analyzed admissions data to refine processes and optimize decision-making for prospective students.
- Mentored and provided professional development opportunities for admission staff, leading to enhanced performance and personal growth within the team.
- Led training sessions for staff on best practices in admissions processes, enhancing consistency among team members.
Education
Bachelor of Science - Religion
Liberty University
Lynchburg, VA03-2012
Skills
- Coverage verification
- Claims negotiation
- Microsoft office
- Workflow management
- Property damage assessment
- Claim settlement
- Customer service
- Attention to detail
- Claims investigation
- Claims analysis
Certification
- Florida and Texas Licensed 3-20
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Desk Adjuster
Monarch Claims
10.2023 - 10.2025
Desk Adjuster
Assurant Specialty Property
01.2017 - 03.2023
Admissions Counselor
Florida Education Institute
02.2010 - 12.2016
Bachelor of Science - Religion
Liberty University
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