BRITTANY THOMAS

Sykes

04.2020 - 11.2022

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Collaborated with team members to develop best practices for consistent customer service delivery.
Participated in training programs to enhance product knowledge and customer service skills.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Trained new Customer Service Representatives on company policies, procedures, and best practices.