Brittany Thrasher
Dallas,GA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Customer Care Associate
Williams-Sonoma, Inc.
Dallas, United States
06.2022 - Current
- Researched resolutions, contacted necessary departments, and responded to customers by phone as follow-up
- Answered customer inquiries and provided accurate information regarding products and services
- Kept customer and system account information accurate and current to support timely resolutions for concerns
- Audited customer account information to identify issues and develop solutions
- Documented customer correspondence in all order notes to track requests, problems, and solutions
- Evaluated and identified opportunities to drive process improvements that positively impacted customer experience
- Surpassed quality target by actively listening to customers and applying personal knowledge base to resolve concerns
- De-escalated customer issues with proven conflict mediation and problem-solving abilities
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Mentored new employees on procedures and policies to maximize team performance
Freelance Tutor
Self Employed Services
Dallas, United States
08.2020 - 06.2022
- Participated in training and development sessions to improve tutoring practices or learn new tutoring techniques
- Coached students in study skills, note-taking, organization, and time management
- Maintained records of student’s assessment results, progress, feedback and school performance
- Conducted needs assessments of learners, identifying knowledge gaps to be addressed through tutoring sessions
- Designed individual tutoring plans for students of different levels
- Researched and recommended textbooks, software, and other learning materials to complement tutoring
- Developed handouts, study materials and quizzes
- Monitored student progress using diagnostic and summative assessments
Sales Associate
Bath & Body Works
Douglasville, United States
09.2018 - 01.2019
- Used technology resources to assist customers in locating and selecting items
- Built and maintained relationships with peers and upper management to drive team success
- Adhered to company initiatives and achieved established goals
- Trained new team members in cash register operation, stock procedures and customer services
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Engaged customers in friendly, professional dialogue to determine needs
- Helped customers find specific products, answered questions, and offered product advice
Education
No Degree - Physics
Georgia State University
08.2020 - 08.2021
Some College (No Degree) -
Chattahoochee Technical College
08.2016 - 05.2020
High School Diploma -
Hiram High School
12.2015
Skills
- Verbal and Written Communication
- Meticulous Attention to Detail
- Creative Problem Solving
- Judgement and Decision Making
- Multitasking and Prioritization
- Reporting and analysis
- Data Evaluation
- Data Entry and Maintenance
- Customer Data Confidentiality
- Microsoft Office
- 60 WPM Typing Speed
Activities
- Inducted member of National Society for Leadership and Success with training in teamwork and leadership. Initiated collaboration with team members and offered support to achieve team goals each week.
- Passionate volunteer for the Homeless Pets Foundation, working with fellow volunteers and potential adopters to secure the best possible care for the animals.
Timeline
Customer Care Associate
Williams-Sonoma, Inc.
06.2022 - Current
No Degree - Physics
Georgia State University
08.2020 - 08.2021
Freelance Tutor
Self Employed Services
08.2020 - 06.2022
Sales Associate
Bath & Body Works
09.2018 - 01.2019
Some College (No Degree) -
Chattahoochee Technical College
08.2016 - 05.2020
High School Diploma -
Hiram High School