Brittany Thrasher
Dallas,United States
Summary
Personable and dedicated Customer Care Associate with extensive experience in the furniture industry. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products. Motivated to maintain customer satisfaction and contribute to team and business objectives through creative problem-solving skills. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, driving company success, and resolving customer concerns with integrity and professionalism.
Overview
6
6
years of professional experience
Work History
Customer Care Associate
Williams-Sonoma, Inc.
Dallas, United States
06.2022 - Current
- Researched resolutions, contacted necessary departments, and responded to customers by phone as follow-up
- Answered customer inquiries and provided accurate information regarding products and services
- Kept customer and system account information accurate and current to support timely resolutions for concerns
- Audited customer account information to identify issues and develop solutions
- Documented customer correspondence in all order notes to track requests, problems, and solutions
- Evaluated and identified opportunities to drive process improvements that positively impacted customer experience
- Surpassed quality target by actively listening to customers and applying personal knowledge base to resolve concerns
- De-escalated customer issues with proven conflict mediation and problem-solving abilities
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Mentored new employees on procedures and policies to maximize team performance
Freelance Tutor
Self Employed Services
Dallas, United States
08.2020 - 06.2022
- Participated in training and development sessions to improve tutoring practices or learn new tutoring techniques
- Coached students in study skills, note-taking, organization, and time management
- Maintained records of student’s assessment results, progress, feedback and school performance
- Conducted needs assessments of learners, identifying knowledge gaps to be addressed through tutoring sessions
- Designed individual tutoring plans for students of different levels
- Researched and recommended textbooks, software, and other learning materials to complement tutoring
- Developed handouts, study materials and quizzes
- Monitored student progress using diagnostic and summative assessments
Sales Associate
Bath & Body Works
Douglasville, United States
09.2018 - 01.2019
- Used technology resources to assist customers in locating and selecting items
- Built and maintained relationships with peers and upper management to drive team success
- Adhered to company initiatives and achieved established goals
- Trained new team members in cash register operation, stock procedures and customer services
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Engaged customers in friendly, professional dialogue to determine needs
- Helped customers find specific products, answered questions, and offered product advice
Education
Bachelor of Science - Physics
Georgia State University
01-2026
Some College (No Degree) -
Chattahoochee Technical College
05-2020
High School Diploma -
Hiram High School
12.2015
Skills
- Product Education
- Verbal and Written Communication
- Meticulous Attention to Detail
- Creative Problem Solving
- Judgement and Decision Making
- Multitasking and Prioritization
- Reporting and analysis
- Data Evaluation
- Data Entry and Maintenance
- Customer Data Confidentiality
- Microsoft Office
- 60 WPM Typing Speed
Activities
- Inducted member of National Society for Leadership and Success with training in teamwork and leadership. Initiated collaboration with team members and offered support to achieve team goals each week.
- Passionate volunteer for the Homeless Pets Foundation, working with fellow volunteers and potential adopters to secure the best possible care for the animals.
Timeline
Customer Care Associate
Williams-Sonoma, Inc.
06.2022 - Current
Freelance Tutor
Self Employed Services
08.2020 - 06.2022
Sales Associate
Bath & Body Works
09.2018 - 01.2019
Bachelor of Science - Physics
Georgia State University
Some College (No Degree) -
Chattahoochee Technical College
High School Diploma -
Hiram High School
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