Brittany Tocco
Ballwin,MO
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and customer service skills at Kriegers Bar and Grill, enhancing client satisfaction and streamlining operations. My leadership in training staff and managing inventory significantly boosted efficiency, demonstrating a commitment to excellence and a results-driven approach.
Overview
17
17
years of professional experience
Work History
Bartender
Fandangos Sports Bar and Grill
09.2015 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender / Shift Manager
Kriegers Bar and Grill
04.2007 - 12.2015
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
- Evaluated staff performance regularly to identify areas of improvement or potential growth opportunities within the team structure.
Education
General Studies
Northwest High School
Cedar Hill, MOSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Clear and effective communication
- Cleanliness and hygiene
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Cash register operation
- Memory retention
- Professional appearance
- New hire training
- Salesmanship
Timeline
Bartender
Fandangos Sports Bar and Grill
09.2015 - 10.2023
Bartender / Shift Manager
Kriegers Bar and Grill
04.2007 - 12.2015
General Studies
Northwest High School
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