Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brittany Tomb

Front Royal,VA

Summary

Adept at delivering process improvements that increase efficiencies and performance. Organized and articulate with excellent troubleshooting abilities. Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Delinquency Control Counselor III

Navy Federal Credit Union
08.2022 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Trained new team members on scripts, company services, and collection strategies.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Lead Teacher

Dominion Ridge Academy
07.2021 - 07.2022
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.

Lead Dance Teacher

Virginia Dance Center, House Of Dance, Tap Etc.
06.2006 - 06.2022
  • Planned routines for recitals and performances.
  • Taught and explained choreography by breaking down steps and demonstrating moves.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
  • Utilized different styles of teaching to accommodate students of all capabilities.
  • Adhered to studio guidelines and legal requirements.
  • Assessed student progress regularly to identify students needing individualized help, provide feedback and select suitable material for dancers.

Education

Bachelor of Arts - Interdisciplinary Studies

James Madison University
Harrisonburg, VA
12.2022

Bachelor of Science - Education

Lord Fairfax Community College
Middletown, VA
07.2020

Skills

  • Cash Flow and Financial Analysis
  • Policy Standards and Guidelines
  • Multifaceted Research
  • Computer Proficiency
  • Calm and Professional Under Pressure
  • Presentation Development and Delivery
  • Analytical Thinking
  • Social-Emotional Learning Training
  • Alternative Dispute Resolution (ADR)
  • Classroom Management
  • Distance Learning Platforms
  • Lean Methods

Accomplishments

  • ADA Compliance Courses (6) for Instructional Design
  • Lead Team Meeting
  • ADA Compliance for Designers- Specializations
  • UX Designops
  • Scrum: The Basics
  • UX Researcher: Being Flexible
  • Agile Foundations: Delivering Working Software
  • UX Research: Journey Mapping
  • CQC's Collection July Ace A List Employee
  • Lead Datathon VI team to "People's Choice Award"
  • Trained Mid- stage Employee after current promotion
  • 6 Member accounts complimenting my customer service and competency in Collections since April 2023

Timeline

Delinquency Control Counselor III

Navy Federal Credit Union
08.2022 - Current

Lead Teacher

Dominion Ridge Academy
07.2021 - 07.2022

Lead Dance Teacher

Virginia Dance Center, House Of Dance, Tap Etc.
06.2006 - 06.2022

Bachelor of Arts - Interdisciplinary Studies

James Madison University

Bachelor of Science - Education

Lord Fairfax Community College

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Brittany Tomb