Brittany Trodder
Stanford Hospital
San Leandro,CA
1
Language
1
Certification
14
years of professional experience
Customer service leader with expertise in enhancing client interactions and delivering effective solutions. Skilled in conflict resolution, communication, and problem-solving, fostering team collaboration and adaptability. Committed to driving results through efficient service and proactive strategies that enhance customer satisfaction and support organizational goals.
Work History
Manager/Supervisor
2 Years 9 Months- Oversee the Front of the House
- Count each employee's bank at end of the day
- Facilitated smooth operations for servers and cashiers
- Resolve restaurant issues to maintain operational efficiency
- Coordinated vendor relationships for catering orders
Patient Transporter
2 Years 11 Months- Transported patients safely between departments, ensuring timely access to medical care.
- Assisted nursing staff by providing support during patient transfers, prioritizing comfort and safety.
- Collaborated with healthcare teams to streamline patient flow and enhance operational efficiency.
- Maintained cleanliness and organization of transport equipment, promoting a hygienic environment.
- Implemented best practices for safe lifting techniques, reducing injury risks for patients and staff.
- Warmly greeted patients and visitors and made each feel welcome.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
Security Officer
3 Months- Loss Prevention. Secured entrances of high rise building. I secure a high rise building in downtown San Francisco. Secured all elevators and private floors in the building.
- Monitored surveillance systems to ensure safety and security of premises.
- Conducted regular patrols to deter and detect unauthorized activities.
- Responded promptly to alarms and emergencies, coordinating with first responders.
Bartender
1 Year- Worked in a fast-paced environment to enhance efficiency
- Take food/beverage orders
- Adapted to constant movement to meet operational demands
- Supported team members by coordinating tasks during busy shifts
- Took food and beverage orders, ensuring accuracy and timely service
Security Guard
4 Months- Monitored customer activity to prevent theft in retail store.
- Performed tasks in a fast-paced retail environment.
- While inside the retail store I keep eyes on customers shopping. Make sure no one is stealing or tampering with any items.
- Examined ID cards to confirm age and identity of customers. to see if it’s valid , they are over 21 and that they are who they say they are.
- Implemented store policies as directed by management.
Security Officer
3 Months- Ensured safety and access control for residents in high-rise apartment. Familiar with tenants, give them their mail/packages as the come home.
- Conducted regular patrols throughout the entire building.
- Monitored security systems and conducted regular inspections to ensure safety protocols.
- Responded promptly to incidents, maintaining a calm and effective resolution approach.
- Collaborated with law enforcement during investigations, providing detailed reports on security breaches.
Receptionist/ Budtender
9 Months- Scheduled appointments for members, ensuring optimal service availability
- Registered new members, contributing to community growth
- Sign up new members
- Verify Dr. Recommendations
- Operate company Weedmaps account
- Delivered compassionate customer service, enhancing member satisfaction and loyalty
- Contributed to team success through reliability and support
Server/Waitress/Host
6 Months- Provided a friendly greeting to guests to create a welcoming atmosphere.
- Greet Guests
- Take food and beverage orders
- Wait on guest for whatever they need
- Wait on guests for whatever they need
- Ensured cleanliness of tables to maintain a tidy dining environment.
- Demonstrate excellent customer service in fast paced environment
Server/Waitress/Bar Server
6 Months- Greeted guests to create a friendly atmosphere and ensure a positive first impression.
- Take food and beverage orders
- Serve the bar area
- Assist the Bartender
- Anticipated and fulfilled guest needs promptly
- Cleaned tables to ensure a hygienic environment for incoming guests.
- Make desserts and soups
- Demonstrate excellent customer service in fast paced environment
Retail Associate/Barista
7 Months- Delivered exceptional customer service, enhancing customer satisfaction
- Processed customer transactions efficiently, ensuring a smooth checkout experience
- Prepare espresso drinks
- Created a consistent and enjoyable coffee experience for patrons
- Stocking shed and food truck/Lifted and moved heavy items to ensure efficient operations
Barista
7 Months- Provide amazing customer service
- Greet customers and take their order
- Delivered exceptional customer service to enhance guest satisfaction
- Created an inviting atmosphere for customers
Visa Consultant
3 Months- Enhanced customer satisfaction through effective communication and support.
- Process applications and accept passports to prepare for the Indian Embassy for a visa
- Help customers with applications that have been incomplete
- Managed communications with dissatisfied customers to resolve issues effectively
Electronics & Mobile Representative
4 Months- Engaged with customers throughout the store to enhance their shopping experience
- Assisted customers with inquiries to enhance their shopping experience
- Restocked electronics to ensure product availability for customers
- Executed heavy lifting tasks to support stocking and organization of products
Cashier
5 Months- Processed customer returns and exchanges efficiently
- Executed heavy lifting tasks to support store operations
- Managed various forms of currency during transactions
- Maintained cleanliness and organization of store environment
Sales Representative
10 Months- Traveled to various retail stores to promote services. different retailers and persuade customers to sign up for Directv
- Instructed team members on effective sales techniques and strategies. team members to be successful sales representatives
- Facilitated interviews to evaluate candidates for Directv roles. that applied for Directv
Cashier/Shift Supervisor/Cook
2 Years- Took customer orders promptly
- Supervised team members to ensure smooth shift operations
- Prepared meals according to restaurant standards whenever the manager needs me
Education
High School Diploma - Marketing
High School Diploma
Skills
Customer service (10+ years)
Data entry
Receptionist (3 years)
Marketing (3 years)
Sales
Security patrol
Sales techniques
Microsoft Office
Patient scheduling
Patient assistance
Waitress
Patient reception
Supportive communication
Comfort assistance
Restaurant Server
Care coordination
Patient interaction
Microsoft Office proficiency
Quick learner
Customer service
Marketing strategies
Problem solving
Patient schedulingitive attitude
Knowledge of sports rules
Verbal and written communication
Organizational skills
Positive interpersonal interactions
Team collaboration
Work ethic
Optimistic outlook
High energy
Patience
Engaging personality
Creative thinking
Quick improvisation
Certification
BSIS Guard Card, October 2017 to October 2020
Additional Information
- Skills
- Proficient in Microsoft Office (Word, PowerPoint, Excel)
- Very fast learning abilities.
- Amazing Customer Service skills.
- Strong marketing and promotion skills.
- Excellent problem solving skills.
- Ability to maintain a positive attitude.
- Working knowledge of the rules of sports and games.
- Strong communication skills, both verbal and written.
- Strong organizational skills.
- Ability to interact with people in a positive way, particularly as it relates to behavior issues.
- Ability to work both independently and in a team setting.
- Strong work ethic.
- Positive outlook.
- Amazing work energy.
- Patient.
- Bubbly Personality
- Creative
- Ability to improvise quickly
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Timeline
Patient Transporter
Stanford Hospital
10.2021 - 09.2024Read More
Manager/Supervisor
Southern Cafe
01.2019 - 10.2021Read More
Security Officer
Admiral Security Services, Inc
11.2018 - 02.2019Read More
Security Guard
Harvest on Geary
03.2018 - 07.2018Read More
Bartender
PF Chang's China Bistro
01.2018 - 01.2019Read More
Security Officer
ProTech Security
10.2017 - 01.2018Read More
Receptionist/ Budtender
First Hemp Bank Oakland
03.2017 - 12.2017Read More
Server/Waitress/Host
Applebee's
10.2016 - 04.2017Read More
Server/Waitress/Bar Server
Chili's Bar & Grill
01.2016 - 07.2016Read More
Retail Associate/Barista
Peet's Coffee & Tea
05.2015 - 12.2015Read More
Barista
The Coffee Bean & Tea Leaf
09.2014 - 04.2015Read More
Visa Consultant
Cox & Kings Global Services
05.2014 - 08.2014Read More
Electronics & Mobile Representative
Best Buy
11.2013 - 03.2014Read More
Cashier
The Home Depot
04.2013 - 09.2013Read More
Sales Representative
Directv
04.2012 - 02.2013Read More
Cashier/Shift Supervisor/Cook
Kentucky Fried Chicken
04.2010 - 04.2012Read More
San Lorenzo High School
High School Diploma
Read More
Ohlone College
High School Diploma from Marketing
Read More