Brittany Vosters-Bucklin
Fremont
Summary
Dedicated office manager with a strong focus on enhancing workflow and productivity. Proven ability to maintain accurate financial records and deliver exceptional customer service.
Dedicated office manager focused on improving workflow and productivity. Proven track record of maintaining precise financial records and providing outstanding customer service. Compassionate healthcare professional experienced in patient care and safety compliance. Recognized for implementing effective care strategies and upholding high standards of confidentiality. Dedicated to enhancing patient satisfaction and safety. Compassionate healthcare professional skilled in patient care and safety compliance. Known for implementing effective care strategies and maintaining high standards of confidentiality. Committed to improving patient satisfaction and safety.
Overview
13
13
years of professional experience
Work History
Office Manager
Go Green Quarry
Fremont, WI
05.2019 - 02.2025
- Managed daily office operations to ensure efficiency and organization.
- Developed and implemented office procedures to enhance workflow and productivity.
- Established vendor relationships to secure favorable terms and services for the office.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive information with discretion, maintaining the confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
CNA, Float Pool
Ascension St. Elizabeth Hospital
Appleton, WI
03.2020 - 06.2022
- Provided direct patient care, assisting with daily living activities and ensuring comfort.
- Monitored vital signs, accurately documenting changes to support clinical decision-making.
- Trained and mentored new staff on best practices for patient safety and care delivery.
- Implemented infection control measures, contributing to a safer healthcare environment for patients and staff.
- Improved patient safety by performing regular room checks to ensure a clean, hazard-free environment was maintained at all times.
- Reduced fall incidents by regularly monitoring patients'' movements and implementing appropriate interventions.
- Demonstrated flexibility and adaptability by seamlessly transitioning between various units within the hospital based on fluctuating staffing needs.
- Supported continuity of care by effectively communicating patient updates during shift handoffs with fellow CNAs and nursing staff members.
Server Manager
Outback Steakhouse
Appleton, WI
10.2011 - 03.2020
- Supervised daily operations, ensuring efficient service and adherence to company standards.
- Trained and mentored staff, enhancing team performance and customer satisfaction.
- Implemented inventory control measures, reducing waste and optimizing supply chain management.
- Developed staff schedules, balancing labor costs with service demand effectively.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery efficiency.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
CNA
ThedaCare Regional Medical Center
Appleton, WI
09.2019 - 02.2020
- Provided compassionate care to patients, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments, documenting vital signs and medical history accurately.
- Monitored patient progress, reporting changes to nursing staff for timely interventions.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Cosmetologist
Aveda
Greenville, WI
05.2013 - 06.2018
- Provided tailored hair and skin consultations to enhance client satisfaction and loyalty.
- Executed a variety of color techniques using Aveda products to achieve desired results.
- Educated clients on product benefits, resulting in increased retail sales and customer engagement.
- Mentored junior cosmetologists, improving team performance and service quality.
- Ensured compliance with health and safety regulations, maintaining a safe salon environment.
- Built strong relationships with clients through personalized follow-ups and consistent service excellence.
- Participated in ongoing training programs to stay current with industry trends and Aveda standards.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
Education
No Degree - Nursing
Fox Valley Technical College
Appleton, WIHigh School Diploma -
Menasha High School
Menasha, WI01-2012
No Degree - Cosmology
The Salon Professional Academy
Appleton, WI03-2013
Skills
- Customer service
- Office management
- Billing
- Payroll processing
- Bookkeeping
- Time management
- Compassion and empathy
- Restaurant operations
- Strong work ethic
- Professional appearance
Timeline
CNA, Float Pool
Ascension St. Elizabeth Hospital
03.2020 - 06.2022
CNA
ThedaCare Regional Medical Center
09.2019 - 02.2020
Office Manager
Go Green Quarry
05.2019 - 02.2025
Cosmetologist
Aveda
05.2013 - 06.2018
Server Manager
Outback Steakhouse
10.2011 - 03.2020
No Degree - Nursing
Fox Valley Technical College
High School Diploma -
Menasha High School
No Degree - Cosmology
The Salon Professional Academy