Brittany Wagner
Malvern,PA
Summary
Dynamic Shift Supervisor with proven expertise at Crumbl and Rite Aid, excelling in cash handling and employee training. Enhanced operational efficiency through effective team leadership and conflict resolution, resulting in improved customer satisfaction. Committed to maintaining high standards of workplace safety and quality, fostering a collaborative environment that drives success.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Crumbl
05.2025 - Current
- Supervised daily operations to ensure efficient shift transitions and maintain production schedules.
- Trained and guided team members on safety protocols and operational procedures.
- Monitored inventory levels, coordinating restocking efforts to optimize supply flow.
- Implemented quality control measures to uphold product standards and customer satisfaction.
- Supervised morning and evening shifts.
- Supervised dough balling, oven management, and mixing plans.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Shift Supervisor
Rite Aid
05.2020 - 04.2024
- Assisted in scheduling staff shifts to align with peak business hours and workforce needs.
- Conducted performance evaluations for team members, providing constructive feedback for improvement.
- Collaborated with management to develop strategies for enhancing operational efficiency and productivity.
- Helped store management meet standards of service and quality in daily operations.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Education
Master of Arts - Social Work
Temple University
Philadelphia, PA08-2026
Bachelor of Arts - Sociology
West Chester University of Pennsylvania
West Chester, PA05-2023
Skills
- Cash handling
- Employee training
- Workplace safety
- Team leadership
- Inventory control and record keeping
- Conflict resolution techniques
- Problem-solving
- Positive attitude
- Strong verbal and written communication
- Team collaboration and leadership
- Customer service management
- Shift leadership
Timeline
Shift Supervisor
Crumbl
05.2025 - Current
Shift Supervisor
Rite Aid
05.2020 - 04.2024
Master of Arts - Social Work
Temple University
Bachelor of Arts - Sociology
West Chester University of Pennsylvania