BRITTANY WAKEFIELD

• Manage daily operations for a rental vehicle business with responsibility for a fleet of five vehicles.
• Coordinate reservations, scheduling, contracts, customer check-in/check-out, and payment collection.
• Schedule vehicle maintenance, coordinate cleaning, and ensure vehicles remain customer-ready.
• Handle customer questions and resolve concerns while maintaining a high level of customer satisfaction.
• Maintain accurate business records, contracts, and operational documentation.
• Develop marketing initiatives and maintain an active online presence to promote business growth.
• Deliver exceptional customer service while managing more than 50 customer interactions through phone, email, and in-person communication.

• Guide clients through every stage of the home buying process while delivering exceptional customer service.
• Coordinate appointments, property showings, contracts, inspections, and client communications.
• Maintain confidential client records and transaction documents with accuracy and professionalism.
• Respond promptly to client inquiries while building trust through clear and consistent communication.
• Utilize CRM software to organize client information, schedule follow-up, and maintain detailed records.
• Prepare and review contracts and transaction paperwork while ensuring accuracy and attention to detail.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.

• Served as the first point of contact for patients, providing a welcoming and professional experience in a busy infusion clinic.
• Answered and routed high-volume phone calls while managing a multi-line phone system.
• Scheduled, confirmed, and rescheduled patient appointments while maintaining provider calendars.
• Verified patient demographics, insurance information, and medical records for accuracy.
• Checked patients in and out, collected required paperwork, and maintained confidentiality in accordance with HIPAA guidelines.
• Coordinated communication between patients, physicians, nurses, and insurance companies.
• Processed referrals, scanned medical records, and maintained organized electronic and paper filing systems.
• Assisted with office operations, including faxing, copying, data entry, and preparing patient documentation.
• Managed office supplies and maintained a clean, organized front office environment.
• Delivered exceptional customer service while handling sensitive situations with professionalism and empathy.

• Provided administrative support for 3–5 professionals in a fast-paced office environment.
• Managed executive calendars, scheduled appointments, coordinated meetings, and maintained daily office operations.
• Answered multi-line phones, greeted clients, and served as the first point of contact while providing exceptional customer service.
• Maintained confidential client records through accurate filing, scanning, document preparation, and electronic record management.
• Drafted correspondence, prepared professional documents, and managed email communications.
• Performed high-volume data entry with strong attention to accuracy and detail.
• Coordinated office supply inventory and ensured uninterrupted daily workflow.
• Utilized Microsoft Word, Excel, Outlook, DocuSign, Adobe Acrobat, and other office software to improve efficiency.
• Assisted with invoicing, customer communications, document processing, and general office administration.
• Built strong professional relationships with clients while maintaining confidentiality and exceptional service.

Expected Graduation: December 2028

• Dean's List 2026
• 3.5 - 4.0 GPA