BRITTANY WALLACE
Administration
Harwich,MA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Responsible, punctual and productive professional when working with little to no supervision. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Muto Construction
Harwich, Ma
04.2023 - Current
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained databases to track and record customer data.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Liaised between clients and vendors and maintained effective lines of communication.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Established administrative work procedures to track staff's daily tasks.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Owner/founder
Brittanys Pet sitting
03.2017 - Current
- Direct or coordinate an organization's financial or budget activities to fund operations, maximize investments, or increase efficiency
- Implemented specific plans of care for individual pet needs
- Generated a client list of over 85 clients and their pets
- Maintained a high quality of repeat business utilizing Quick Books
- Ambitiously developed a business website to attract more business.
Veterinary technician
Barnstable Animal Hospital
09.2015 - Current
- Lead Surgical Technician
- Monitored up to seven medical surgeries/dental procedures daily
- Initiated and assisted in treatments of patients in conjunction with daily appointments
- Communicated with clients and provided education on animal care
- Provided and explained patient lab results
- Keep abreast of developments in the field by reading current literature, talking with colleagues, and participating in professional conferences
- Prepared patients for surgery/dental procedures
- Ensured hospitalized patient environments were properly maintained and cleaned
- Implemented treatment plans for patients
- Collected lab specimens to be sent out for analysis
- Ran in house Lab tests
- Ensure smooth and uneventful patient recoveries
- Monitor patient vitals and determine if findings are normal
- Administer vaccines flea/ tick treatments and microchips.
Lobbyist
Animal Welfare Institute
05.2013 - 05.2014
- Respond to requests for information from the media or designate an appropriate spokesperson or information source
- Study the objectives, promotional policies, or needs of organizations to develop public relations strategies that will influence public opinion or promote ideas, products, or services
- Establish or maintain cooperative relationships with representatives of community, consumer, employee, or public interest groups
- Prepare or deliver speeches to further public relations objectives.
Education
Associate of Science - Nursing
Laboure College
Milton, MA09.2026
ASSOCIATE OF SCIENCE - POLITICAL SCIENCE
Cape Cod Community College
03.2024
High School Diploma -
Chatham High school
08.2014
Skills
- Responsible and reliable
- Efficient multi-tasking
- Computer-literate
- Public speaking
- Strong work ethic
- Physically strong and agile
- Adaptable
- Respectful
- Dependable
- Time Management
- Administration and Management
- Critical Thinking
- Social Perceptiveness
- Information Security
- Invoice Processing
- Workflow Optimization
- Clerical Support
- Appointment Scheduling
- Spreadsheet Management
- Reception oversight
- Meeting planning
- Mail handling
- Data Entry
- Microsoft PowerPoint
- Statistical data gathering
- Account Reconciliation
- Data Management
- Customer Service
- Filing
- Report Writing
- Research
- Document Control
- Office Administration
- Letter preparation
- Filing and data archiving
- Data organization
- Scheduling and calendar management
- Client Care specialist
- Complex Problem Solving
- Public Safety and Security
- Communications and Media
Accomplishments
- Rehabilitated numerous horses from slaughter houses.
- Received the Young Hero Award from the ASPCA in 2013.
- Guest speaker at the 2013 Horses on the Hill Event on Capitol Hill (Washington DC)
- Guest Speaker on Capitol Hill for the introduction to the S.A.F.E ACT (safeguard American Foods Exports Act.)
- Took in 13 kittens and their mother, nursed them to health and found homes for them.
- Adopted out and cared for 9 puppies that were in a dangerous home and in bad health.
Additional Information
Trained dogs, and horses using knowledge of breed characteristics, as well as the unique needs of each particular animal., Developed humane training solutions to address animal behavior problems., Promoted skin and coat health through regular grooming. (Dogs Horses and Cats.), Prioritized animal safety and comfort at all times., Walked large dogs and restrained physically strong or aggressive dogs., Worked with animals to resolve any behavior problems., Fed and watered 18+ animals each day., Released animals to public for redemption or adoption., Emphasized the use of positive training techniques and owner education in resolving behavior issues.
Timeline
Administrative Assistant
Muto Construction
04.2023 - Current
Owner/founder
Brittanys Pet sitting
03.2017 - Current
Veterinary technician
Barnstable Animal Hospital
09.2015 - Current
Lobbyist
Animal Welfare Institute
05.2013 - 05.2014
Associate of Science - Nursing
Laboure College
ASSOCIATE OF SCIENCE - POLITICAL SCIENCE
Cape Cod Community College
High School Diploma -
Chatham High school