Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brittany Ward

Memphis,TN

Summary

Dynamic culinary professional with a proven track record at McDonald's, excelling in food safety management and customer service excellence. Successfully trained staff, enhanced operational efficiency, and resolved customer complaints, contributing to a positive dining experience. Skilled in inventory management and committed to maintaining high-quality standards in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Cook Shift Leader

McDonald's
Memphis, TN
09.2018 - 05.2025
  • Inspected equipment to ensure proper maintenance by kitchen staff.
  • Supervised kitchen operations, including inventory control and supply ordering.
  • Trained new cooks on proper food handling techniques to uphold safety standards.
  • Conducted daily meetings with kitchen staff to review specials and menus.
  • Coordinated with front-of-house and catering services as necessary.
  • Reviewed food orders for accuracy prior to dispatch.
  • Resolved customer complaints swiftly to maintain satisfaction.

Assistant Manager

Chipotle
Memphis, TN
11.2010 - 08.2018
  • Facilitated training sessions for new hires to enhance workplace integration.
  • Monitored employee attendance, timekeeping, and payroll data for accuracy.
  • Managed customer service inquiries and complaints to ensure prompt resolution.
  • Generated reports on sales trends, inventory levels, and financial performance.

Education

Bachelor of Science - Business Administration

Strayer University
Memphis, TN
01-2019

Skills

  • Food safety management
  • Inventory management
  • Equipment maintenance
  • Menu development
  • Quality assurance processes
  • Customer service excellence

Accomplishments

  • perfect attendance
  • employee of the month
  • excellence
  • raise

Timeline

Cook Shift Leader

McDonald's
09.2018 - 05.2025

Assistant Manager

Chipotle
11.2010 - 08.2018

Bachelor of Science - Business Administration

Strayer University

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