Brittany Ware
Little Elm,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Claims Specialist
State Farm
Richardson, TX (Hybrid)
01.2023 - 03.2025
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Retention Manager
Brinks Home Security
Farmers Branch, TX (Remote)
11.2021 - 11.2022
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Improved customer retention by developing and implementing targeted strategies for various client segments.
- Streamlined communication processes, fostering stronger relationships between clients and account management teams.
Frontline Manager
Genpact
Richardson, TX
01.2019 - 10.2021
- Developed and implemented strategies to improve customer service and increase sales.
- Reduced employee turnover rate through effective communication, training, and support initiatives.
- Streamlined production processes by identifying bottlenecks, reallocating resources when necessary, and implementing continuous improvement initiatives.
- Contributed to long-term strategic planning endeavors by providing input on projections, resource allocation plans, and departmental growth opportunities.
- Collaborated with other department managers to achieve cross-functional goals and improve overall company performance.
Education
High School Diploma -
Bastrop High School
Bastrop, LA05-2010
Skills
- Claims
- Claims processing
- Claims investigation
- Verbal communication
- Microsoft office
- Compliance management
Timeline
Claims Specialist
State Farm
01.2023 - 03.2025
Retention Manager
Brinks Home Security
11.2021 - 11.2022
Frontline Manager
Genpact
01.2019 - 10.2021
High School Diploma -
Bastrop High School