Brittany Waugh
East Bridgewater,MA
Summary
Qualified Office Coordinator with proven ability to streamline office operations and improve efficiency. Successfully managed scheduling, communications, and administrative tasks to support organizational goals. Demonstrated proficiency in multitasking and problem-solving in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Office Coordinator
Revere Medical Group
Brockton, MA
06.2023 - Current
- Coordinated office operations to streamline administrative processes and enhance team efficiency.
- Facilitated communication between departments to ensure alignment on projects and initiatives.
- Oversaw inventory management for office supplies, ensuring availability while minimizing costs.
- Trained new staff on office procedures and software applications, fostering a collaborative environment.
- Analyzed workflow processes to identify areas for improvement and implement strategic solutions.
Registered Medical Assistant
Steward Medical Group
East Bridgewater, MA
11.2022 - Current
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed Point of Care testing such as injections/immunizations, EKGs, phlebotomy.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Processed medication prior authorizations
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Registered Medical Assistant
Compass Medical P.C
East Bridgewater, MA
11.2014 - 10.2022
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
CNA
Life Care Center Of West Bridgewater
West Bridgewater, MA
04.2008 - 11.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Documented patient information and care activities in electronic health record.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Education
Registered Medical Assistant - Medical Assistant
Lincoln Technical Institute
Brockton11-2014
High School Diploma -
Silver Lake Regional High School
Kingston, MA06-2010
Skills
- Medical Histories and Vital Statistics
- EMR Systems - Epic, Athena, ECW
- Customer Service
- Direct Patient Care
- Clerical Support
- Advanced Anatomy Knowledge
- Pulmonary Function Tests (PFTs)
- HIPPA compliance
- Simple Dressings
- Rapid Strep Testing
- Exam Room Preparation
- Proper Sterilization Techniques
- Medical Records Management
- Sterile Procedures and Techniques
- Equipment and Instrument Sterilization
- Specimen Collection
- Completing Insurance Forms
- Medication Administration
- First Aid
- Stocking Supplies
- Regulatory Compliance
- Lab Equipment Calibration
- Using Centrifuges
- EKG Set Up and Monitoring
- Vaccination Administration
- Recording Vital Signs
- Communicating with Patient Families
- Phlebotomy
Certification
RMA
Timeline
Office Coordinator
Revere Medical Group
06.2023 - Current
Registered Medical Assistant
Steward Medical Group
11.2022 - Current
Registered Medical Assistant
Compass Medical P.C
11.2014 - 10.2022
CNA
Life Care Center Of West Bridgewater
04.2008 - 11.2014
High School Diploma -
Silver Lake Regional High School
Registered Medical Assistant - Medical Assistant
Lincoln Technical Institute