Results-driven dispatcher with expertise in optimizing routes and enhancing customer service. Proven track record in effective communication and logistics management, achieving timely deliveries and high customer satisfaction.
Overview
14
14
years of professional experience
Work History
Dispatcher
A2Z Shipping
Hardinsburg, KY
03.2011 - Current
Coordinated shipment schedules to optimize delivery routes and reduce delays.
Communicated with drivers to provide real-time updates on shipment status.
Managed incoming requests for freight pickups and deliveries efficiently.
Utilized dispatch software to track and assign shipments accurately.
Resolved customer inquiries regarding shipment status and logistics issues.
Monitored vehicle locations through GPS systems to enhance route management.
Resolved customer complaints related to service issues or delays.
Sales Manager
Lite Rv
Glendora, California
03.2022 - 06.2025
Led sales team to exceed targets through strategic planning and execution.
Analyzed market trends to identify new sales opportunities and customer needs.
Conducted regular performance reviews to improve team efficiency and morale.
Coordinated with inventory management to optimize stock levels for sales demands.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Achieved company growth and brand development through market expansion and sales.