Brittany Williams
Indianapolis,Indiana
Summary
Focused and reliable and able to independently manage high work volumes. Manage correspondence and customer relations with excellent multitasking abilities. Performance improvement Follow through Reliability Team leadership Ability to multitask Task prioritization
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Insurance Customer Service Representative
Foundever (usaa)
Indianapolis, IN
09.2023 - 01.2024
- Advised customers on available coverage options that best fit their individual needs.
- Maintained accurate records of customer interactions and transactions.
- Apply payments.
- Service existing auto insurance policies
- Navigated computer system to look up customer information and update policies.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Researched relevant policy information to answer customer questions.
Cash Application Specialist
Robert Half (Tegna)
Indianapolis, IN
06.2023 - 09.2023
- Executed account updates and noted account information in company data systems.
- Reconciled customer accounts by confirming outstanding balances due.
- Researched discrepancies between customers' payments and invoices.
- Prepared and posted weekly payments to vendors and suppliers.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
AR Associate
Robert Half (Alacrity Solutions)
Indianapolis, IN
09.2022 - 03.2023
- Entering, posting and reconcile batches, research and resolve customer A/R issues, prepare aging report, place billing and collection calls, maintain cash receipts journal.
- Maintained accurate records of customer account information including contact information, payment history, outstanding invoices.
- Developed reports for management summarizing accounts receivable status and aging details.
Billing Specialist
Dickinson Fleet Services
10.2020 - 07.2022
- Verified and corrected billing data, independently resolving errors
- Resolved billing problems through successful communication with mechanic technicians and clients
- Prepared itemized statements and invoices showing amounts due and services that were repaired
- Posted payments, closing invoices and created billing statements
- Emailing and calling client to resolve any issues.
Account Coordinator
PAR North America
07.2015 - 10.2020
- Maintain excellent customer service, strong telephone support and ability to answer or research the answer to client, agent, auction or customer questions
- Identify issues as they arise, facilitate a solution, escalate as needed and follow up to confirm resolution
- Train, mentor and give direction to Account Coordinators/Specialists when requested
- Review and process weekly manager reports such as Pending Charges, Compliance reports and other managerial reporting
- Participate in client conference calls or direct discussions as needed
- Monitor and process accounts in all internal system queues as directed
- This includes New Accounts, Holds/Closes, Reporting Repossessions, Client Update Queue, QAC queues and New Impound Queue
- Maintain daily and weekly reports per client or management request using
Education
Diploma -
Arsenal Technical High School
05.2009
Skills
- Credit and Collections
- Adjustment Posting
- Aging Reports Analysis
- Invoice Preparation
- Customer Service Support
- Reviewing Account Records
- Insurance Terminology
- Policy Understanding
- Organization
- Complaint Handling
- Data Entry
- Information Verification
- Policy Review
- P&C Insurance license in 49 States
Timeline
Insurance Customer Service Representative
Foundever (usaa)
09.2023 - 01.2024
Cash Application Specialist
Robert Half (Tegna)
06.2023 - 09.2023
AR Associate
Robert Half (Alacrity Solutions)
09.2022 - 03.2023
Billing Specialist
Dickinson Fleet Services
10.2020 - 07.2022
Account Coordinator
PAR North America
07.2015 - 10.2020
Diploma -
Arsenal Technical High School
Similar Profiles
Andrea S Rivera SánchezAndrea S Rivera Sánchez
Banking Specialist at Foundever (USAA)Banking Specialist at Foundever (USAA)
Luis PolancoLuis Polanco
Debt Collector/Sales Associate at Foundever - USAADebt Collector/Sales Associate at Foundever - USAA
Samantha FinneySamantha Finney
Customer Service Representative at Foundever USAA Collections (MDS)Customer Service Representative at Foundever USAA Collections (MDS)
JOSHUA FISHERJOSHUA FISHER
Licensed Insurance Agent at Foundever/USAALicensed Insurance Agent at Foundever/USAA
Felicia MaconFelicia Macon
District Manager at Motel 6 HotelDistrict Manager at Motel 6 Hotel