Brittany Williams
Ocean Springs,MS
Summary
Well-organized and efficient. Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success. Skilled at organizing complex projects, defining project priorities, and delegating tasks. Proficient in the use of various software packages including Microsoft Office. Articulate and creative, offering innovative and practical solutions.
Overview
7
7
years of professional experience
Work History
Mobile Expert
T-Mobile
Biloxi, Mississippi
07.2022 - Current
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Provided guidance on how best to secure personal information stored on a user's device through security measures such as password protection.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Handled returns and exchanges according to company policies.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Conducted product demonstrations to customers in store or remotely via video chat or phone call.
Leasing Manager
Brownstone Residential
Canton, MS
06.2020 - 07.2022
- Developed plans for administration of housing project and procedures for making housing assignments
- Conducted surveys of local rental rates and participated in setting rental rates according to occupants' income and accommodation requirements
- Planned long range schedule of major repairs on units, such as reroofing and painting exterior of dwellings
- Studied housing demands, occupancy, turnover rates and accommodation requirements of applicants to recommend policy changes
Customer Service Representative
Comcast
Jackson, MS
05.2018 - 11.2020
- Handled 40 calls per day
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Obtained and examined all relevant information in order to assess validity of complaints and to determine possible causes
- Discussed problems and suggested techniques for improvement
- Typed account information obtained from customer on record card and form
Medical Assistant
Emmanuel Clinic
Ridgeland, MS
03.2018 - 06.2019
- Inventoried and ordered medical, lab, and office supplies and equipment
- Changed dressings on wounds
- Recorded patients' medical history, vital statistics and information such as test results in medical records
- Collected blood, tissue and other laboratory specimens, logged the specimens, and prepared them for testing
- Performed general office duties such as answering telephones, taking dictation and completing insurance forms
Leasing Consultant
Sequoia Properties
Ridgeland, MS
08.2018 - 05.2019
- Developed plans for administration of housing project and procedures for making housing assignments
- Conducted surveys of local rental rates and participated in setting rental rates according to occupants' income and accommodation requirements
- Planned long range schedule of major repairs on units, such as reroofing and painting exterior of dwellings
- Studied housing demands, occupancy, turnover rates and accommodation requirements of applicants to recommend policy changes
Medical Assistant
Banfield Animal Hospital
Jackson, MS
09.2017 - 03.2018
- Inventoried and ordered medical, lab, and office supplies and equipment
- Changed dressings on wounds
- Recorded patients' medical history, vital statistics and information such as test results in medical records
- Collected blood, tissue and other laboratory specimens, logged the specimens, and prepared them for testing
- Performed general office duties such as answering telephones, taking dictation and completing insurance forms
Education
Associate of Science - Cyber Security
Columbia Southern University
Orange Beach, AL08-2024
Medical Assistant -
Delta Technical College
Madison, MS10.2016
High School Diploma -
Education Center
Jackson, MS07.2014
Skills
- Well-organized and efficient
- Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success
- Skilled at organizing complex projects, defining project priorities, and delegating tasks
- Proficient in the use of various software packages including Microsoft Office
- Articulate and creative, offering innovative and practical solutions
References
Available upon request
Timeline
Mobile Expert
T-Mobile
07.2022 - Current
Leasing Manager
Brownstone Residential
06.2020 - 07.2022
Leasing Consultant
Sequoia Properties
08.2018 - 05.2019
Customer Service Representative
Comcast
05.2018 - 11.2020
Medical Assistant
Emmanuel Clinic
03.2018 - 06.2019
Medical Assistant
Banfield Animal Hospital
09.2017 - 03.2018
Associate of Science - Cyber Security
Columbia Southern University
Medical Assistant -
Delta Technical College
High School Diploma -
Education Center