Brittany Williams
Ashford
Summary
Results-driven professional with a proven history of delivering high-quality work. Recognized for strong communication and teamwork skills, consistently achieving organizational objectives. Committed to exceptional service and continuous professional development.
Overview
6
6
years of professional experience
Work History
Customer Support Representative
Enterprise Mobility
Remote
05.2025 - Current
- Reviewed and resolved 60–80 cases daily, ensuring compliance with contracts, eligibility rules, and policy guidelines.
- Navigated 5+ internal systems simultaneously to process updates and resolve discrepancies efficiently.
- Met or exceeded all KPIs related to productivity, quality, accuracy, and compliance in a high-volume, metric-driven environment.
- Maintain professionalism and accuracy in high‑pressure, time‑sensitive situations.
Assistant Branch Manager
Enterprise Mobility
Miami
12.2022 - 05.2025
- Supported team of 5–10 associates to ensure consistent achievement of branch performance goals.
- Generated weekly and monthly reports in Excel to monitor performance metrics and identify workflow efficiencies.
- Reviewed and validated 300+ contracts per month for accuracy, completeness, and compliance.
Management Trainee
Enterprise Mobility
Miami
12.2021 - 11.2022
- Ranked in top 10% company-wide for monthly performance metrics.
- Processed and documented 40+ transactions daily, ensuring high accuracy and contributing to operational efficiency.
- Balanced competing priorities to sustain productivity and accuracy in a dynamic work environment.
- Cultivated analytical and problem-solving skills to effectively navigate challenges in a fast-paced setting.
PSE Clerk
United States Post Office
Sunrise
05.2020 - 12.2021
- Achieved near-zero error rates in tracking and documentation verification, enhancing accuracy in records.
- Consistently met daily productivity targets in a time-sensitive, regulated environment, contributing to operational efficiency.
- Processed and sorted 1,000+ pieces of mail per shift, ensuring compliance with quality standards.
Education
Bachelor of Arts - Business Administration: Management
Warner University
Lake Wales, FL05-2020
Skills
- Contract interpretation
- Documentation Accuracy
- Multi-system navigation
- Microsoft Office
- Analytical skills
- Time management
- Flexible
- Written communication
Timeline
Customer Support Representative
Enterprise Mobility
05.2025 - Current
Assistant Branch Manager
Enterprise Mobility
12.2022 - 05.2025
Management Trainee
Enterprise Mobility
12.2021 - 11.2022
PSE Clerk
United States Post Office
05.2020 - 12.2021
Bachelor of Arts - Business Administration: Management
Warner University