Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Wills

Houston,TX

Summary

Highly motivated recent psychology degree graduate interested in working with child and/or youth services to utilize remarkable interpersonal, rapport building and counseling skills. Currently looking for a full time position in an environment that offers a greater challenge, and the opportunity to help the company advance efficiently and productively. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

9
9
years of professional experience

Work History

CPS Investigator

Department Of Family And Protective Services
06.2023 - Current
  • Conducted thorough assessments of child abuse and neglect allegations, ensuring child safety and wellbeing.
  • Collaborated with multidisciplinary teams to develop comprehensive case plans for families in crisis.
  • Facilitated successful reunification of children with their families by providing support and resources.
  • Managed high caseloads effectively, prioritizing tasks to meet strict deadlines and maintain compliance with state regulations.
  • Performed home visits regularly to monitor progress in the implementation of case plans and assess ongoing safety concerns.
  • Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.

Healthcare Provider

Health Line Rehab & Medical Clinic
03.2020 - 06.2023
  • Helping with personal activities, such as bathing, dressing and grooming
  • Light housekeeping, such as doing laundry, washing dishes and changing bed linens
  • Shopping for groceries
  • Planning, preparing or serving meals
  • Providing transportation to doctor’s appointments.

Psychology Intern

Cyrise Of The Dr.Johnson Foundation
02.2023 - 05.2023
  • Conducted patient observations by monitoring behavior and documented physical health, family history and medications in mental health assessment reports.
  • Interviewed, observed and surveyed patients to gain necessary information for psychological diagnosis.
  • Performed intake by observing interviews to establish key information as well as assessing patients' apparent mental state.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Verified by telephone or internet eligibility and benefits for third-party payer insurance from information provided on patient registration form.

Waitress

Twin Peaks
07.2018 - 07.2020
  • Interaction with and entertainment of guests
  • Promotion of events and specials that promote the good will and profitability of the business
  • Best-in-class service and hospitality, greeting guests, executing food and drink orders (including taking the order, suggestive selling, ringing in the order, delivering food and drinks to the table, checking back for re-orders, pre-bussing, and settling the check properly).

Collections Associate

Alltran
11.2017 - 06.2018
  • Collect bankcard or retail credit accounts
  • Negotiate payment arrangements
  • Effectively manage time, multi-task and prioritize
  • Set goals, meet deadlines, work diligently.

Customer Service Representative

Sutherland Global
07.2015 - 06.2016
  • Taking 20-60 inbound/outbound calls a day
  • Building Authorizations, and scheduling doctors appointments
  • Attaching medicals documentations to the authorizations, and making sure that the provider receives them.
  • Answered customer telephone calls promptly to avoid on-hold wait times

Education

Bachelor of Science - Psychology

Prairie View A&M University
Prairie View, TX
05.2023

High School Diploma -

James Madison High School
Houston, TX
06.2013

Skills

  • Upselling Techniques
  • Psychological Assessments
  • Chronic Disorders
  • Medical Records Requests
  • Intake Assessment
  • Medical Records Maintenance
  • HIPAA Requirements
  • Patient Consultations
  • Active Listening
  • Microsoft Word
  • Microsoft Excel

Timeline

CPS Investigator

Department Of Family And Protective Services
06.2023 - Current

Psychology Intern

Cyrise Of The Dr.Johnson Foundation
02.2023 - 05.2023

Healthcare Provider

Health Line Rehab & Medical Clinic
03.2020 - 06.2023

Waitress

Twin Peaks
07.2018 - 07.2020

Collections Associate

Alltran
11.2017 - 06.2018

Customer Service Representative

Sutherland Global
07.2015 - 06.2016

Bachelor of Science - Psychology

Prairie View A&M University

High School Diploma -

James Madison High School
Brittany Wills