Brittany Wiseman
Lincoln,NE
Summary
Ambitious Store Manager with 15 years experience and proven track record of evaluated performance. Strong store leader with broad expertise in aspects of Stores as well as experience leading in a multi-unit capacity. Takes initiative in building high performing teams that are aligned with company vision and produce leading customer experience and sales driven results.
Overview
18
18
years of professional experience
Work History
Store Manager
Bath & Body Works
Lincoln, NE
11.2015 - Current
- High performing store manager, #1 volume in District.
- Sourced and screened potential candidates for open positions.
- District Trainer both for internal and external
- Recruit, hire, retain and develop a store team of managers and associate.
- Developed multiple leaders into elevated leadership roles.
- 4 TAP Assignments, multi-unit leadership
- 2021 SES
- Out of Office District Manager partner.
- Prepared and ran District Conference call.
- Lead District, managed payroll and influenced business results.
- Designed and developed training materials for new employees in the organization.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
Store Manager
Bath & Body Works
Lincoln, NE
05.2014 - 11.2015
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Sourced and screened potential candidates for open positions.
Assistant Manager
Bath and Body Works, Limited Brands
Lincoln, NE
09.2012 - 04.2014
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
Assistant Manager
Express Clothing
Lincoln, NE
05.2009 - 09.2012
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
Patient Account Representative
University of Iowa Hospital and Clinics
Iowa City, IA
09.2006 - 11.2009
- Provided customer service to patients regarding billing inquiries and account information.
- Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
- Processed payments from patients and maintained accurate records of all transactions.
- Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.
- Interacted with other departments within the organization such as finance, accounting, IT, and Human Resources when necessary.
- Initiated collection activities on delinquent accounts while adhering to HIPAA guidelines and regulations.
- Updated existing patient files with relevant information such as changes in address or contact information.
- Created new patient files according to established procedures and protocols.
- Ensured compliance with company policies concerning the privacy of confidential health information.
- Resolved any issues arising from incorrect or incomplete documentation relating to a particular claim.
- Worked closely with insurance companies to obtain authorization for services rendered.
- Reconciled payments received against outstanding invoices ensuring proper posting of credits and debits.
- Processed refunds, disbursements and payments.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Accepted and processed customer payments and applied toward account balances.
- Received payments and posted amounts to customer accounts.
Education
Business Marketing/Management - Business
University of Iowa
Iowa City, IA12-2010
Skills
- Leadership and team development
- Sales growth
- Customer relationship management
- Communication and interpersonal skills
- Inventory and operations management
- Strong time management, organizational and problem-solving skills
Timeline
Store Manager
Bath & Body Works
11.2015 - Current
Store Manager
Bath & Body Works
05.2014 - 11.2015
Assistant Manager
Bath and Body Works, Limited Brands
09.2012 - 04.2014
Assistant Manager
Express Clothing
05.2009 - 09.2012
Patient Account Representative
University of Iowa Hospital and Clinics
09.2006 - 11.2009
Business Marketing/Management - Business
University of Iowa