Summary
Overview
Work History
Education
Skills
License
Timeline
Generic

Brittany Wood

Davisburg,Mi

Summary

Dynamic Pharmacy Operations Manager with extensive experience at Walgreens, excelling in workflow optimization and patient safety. Proven track record in training teams to enhance efficiency and customer satisfaction. Skilled in prescription verification and adept at resolving complex issues, ensuring seamless communication among patients, providers, and insurers.

Overview

8
8
years of professional experience

Work History

Pharmacy Operations Manager

Walgreens
09.2022 - Current
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
  • Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
  • Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
  • Built and maintained a culture of safety among staff by conducting regular safety training sessions and implementing necessary safety protocols.

Senior Pharmacy Technician

Walgreens
09.2020 - 2022
  • Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
  • Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
  • Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
  • Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.

Shift Lead

Walgreens
09.2017 - 2018
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Special Education

Western Governors University
Salt Lake City, UT

Skills

  • Prescription verification
  • Medication dispensing
  • Workflow optimization
  • Pharmacy management

License

Ptcb

Pharmacy technician licence in Michigan

Timeline

Pharmacy Operations Manager

Walgreens
09.2022 - Current

Senior Pharmacy Technician

Walgreens
09.2020 - 2022

Shift Lead

Walgreens
09.2017 - 2018

Special Education

Western Governors University

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