Brittany Wourms
Delphos,OH
Summary
Experienced Director of Operations, proficient in managing healthcare operations with exceptional team supervision, project coordination, and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
14
14
years of professional experience
Work History
Director of Operations
Health Partners Of Western Ohio
11.2009 - Current
- Tracked trends and suggested enhancements to both challenge and refine the company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Handled problematic situations to assist lower-level employees and maintain excellent customer service.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Negotiated with vendors, suppliers, and other stakeholders to acquire mutually beneficial contracts and agreements.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
Education
Bachelor of Science - HealthCare Administration
University of Phoenix
Tempe, AZ11.2024
No Degree - Licensed Practical Nurse
James A Rhodes State College
Lima, OH08.2009
Skills
- Staff hiring
- Strategic Planning
- Relationship Building
- Team Leadership
- Strategic planning and execution
- Staff Management
- Employee Development
- Employee Relations
- Operational Efficiency
- Effective Leader
- Policy Development and Enforcement
Timeline
Director of Operations
Health Partners Of Western Ohio
11.2009 - Current
Bachelor of Science - HealthCare Administration
University of Phoenix
No Degree - Licensed Practical Nurse
James A Rhodes State College
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