Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
Brittany Wyatt
Carbondale,IL
Summary
Overview
7
years of professional experience
Work History
Dillard's
Selling Business Manager
11.2022 - Current
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built relationships with customers and community to establish long-term business growth.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Intertape Polymer Group
PACKER
12.2021 - 12.2022
Job overview
- Helps to ensure that manufactured items are ready for shipment by placing them into containers, sealing and labeling the items, and preparing the item for transport
- Performs final checks for defective items, ensure all working items make it to the loading area or inventory, and keep detailed records of materials and shipments.
- Kept production lines running smoothly and efficiently at all times.
- Maintained clean, tidy and safe working environment in packing area.
- Regulated machine flow, speed and temperature and stopped and reset machine to address malfunctions.
- Inspected items for defects and damage.
- Placed items into bags, boxes or other containers.
Illinois Department Of Employment Security
Service Representative (Call Center)
11.2020 - 12.2021
Job overview
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Documented conversations with customers to track requests, problems and solutions
- Maintained strong call control and quickly worked through scripts to address problems
- Reviewed customer account information to determine current issues and potential solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
- Handled escalated customer service concerns to preserve revenue streams from key customers.
Maurice's, A Division Of Ascena Retail Group
FIRST ASSISTANT MANAGER
01.2018 - 12.2020
Job overview
- Increased overall team efficiency and productivity
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Ran daily reports to assess performance and make proactive adjustments
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction
- Oversaw personnel recruitment, performance and scheduling
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations
- Created retail displays to highlight particular products and drive sales according to corporate strategy
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy
- Updated seasonal displays such as windows and mannequins to highlight current product lines
- Documented conversations with customers to track requests, problems and solutions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
The Buckle - Retail
SALES MANAGER
11.2016 - 03.2018
Job overview
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices
- Taught junior employees how to meet operational and sales goals with proactive strategies
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Provided in-depth information on product features so customers had the opportunity to make educated decisions
- Enhanced sales by implementing merchandising and promotional improvements.
Education
Southern Illinois University CarbondaleCarbondale, IL
No Degree from Fashion Merchandising And Business Marketing
University Overview
- Professional Development: Fashion Internship with The Buckle and development of Senior Fashion Show.
John A Logan CollegeCarterville, IL
Associate of Applied Science from ARTS AND
05.2016
University Overview
- Relevant Coursework: Business Management & Marketing
Skills
- Professional Relationships
- Risk Mitigation
- Accomplished Manager
- Sales Presentation
- Recruiting and Hiring
- Customer Engagement Strategies
- Brand-Building Strategies
- Revenue Growth
- Excellent Communication Skills
- Marketing Strategies
- Persuasive Communication
- Brand Awareness
Timeline
Selling Business Manager
Dillard's
11.2022 - Current
PACKER
Intertape Polymer Group
12.2021 - 12.2022
Service Representative (Call Center)
Illinois Department Of Employment Security
11.2020 - 12.2021
FIRST ASSISTANT MANAGER
Maurice's, A Division Of Ascena Retail Group
01.2018 - 12.2020
SALES MANAGER
The Buckle - Retail
11.2016 - 03.2018
Southern Illinois University Carbondale
No Degree from Fashion Merchandising And Business Marketing
John A Logan College
Associate of Applied Science from ARTS AND
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