Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brittany Young

Las Vegas,NV

Summary

A motivated and tech-savvy sales associate with six years of experience working in fast food, four of the six years I was as swing shift manager. Some of my skills include public speaking, creative problem solving and intermediate level graphic design. I am able to communicate effectively with a team and very keen to develop more professional skills, such as computer networking. Always willing to learn more; detailed effective manager in creating positive environments where employees can thrive and succeed. Reliable and punctual, looking for a new management role or team role where hard work and dedication will be highly valued. Four of the five years i was a manager with Walgreens as well.

Overview

14
14
years of professional experience

Work History

CSA (Customer Service Associate) / SFL (Shift Lead)

Walgreens
11.2018 - 08.2024
  • Create welcoming, positive customer experience while entering sales at front cash registers (POS)
  • Working collaboratively in a fast-paced retail environment
  • Experienced and knowledgeable in Walgreens policies and procedures, including accepting and processing coupons
  • Photo
  • Exceptional verbal and written communication
  • Inventory management
  • Sign maintenance
  • Customer service
  • Time management
  • Managed and resolved customer inquiries and issues in a timely manner
  • Provided product knowledge and recommendations to customers
  • Handled cash transactions and balanced daily sales reports
  • Trained new team members on company policies and procedures
  • Implemented strategies to increase sales and customer satisfaction.

Swing Shift Manager/Floor Supervisor

McDonald's
07.2012 - 11.2018
  • Oversaw the opening and closing of the store, which included reconciling cash drawers and making deposits
  • Including handling any discrepancies according to company policy
  • Managed an efficient, friendly and effective crew of sometimes 4-8 members at any given time
  • Restocked workstation with supplies and ensured that any out-of-stock items were communicated with the other managers as well as the Store Manager
  • Maintained a clean and orderly appearance throughout the kitchen
  • I'm able to work under pressure
  • Efficient at multitasking
  • Trained workers to close skill gaps and improve overall productivity
  • Supervised teams' work to maintain consistent quality and performance levels
  • Tracked activities to proactively spot opportunities to improve operations and workflow
  • Mastered point-of-service (POS) computer system for automated order taking
  • Suggested additional menu items, beverages and desserts to increase sales
  • Aka Up Sale
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines
  • Optimized profits by controlling food, beverage and labor costs daily
  • Developed and maintained exceptional customer service standards
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Note Taker

DRC
01.2011 - 07.2016
  • Helped student with disabilities
  • Active listener
  • Maintained focused, inclusive and supportive learning environments
  • Accompanied students to laboratories, classes and libraries for research
  • Compiled notes from common classes to help multiple students
  • Collected detailed and comprehensible notes for individual students unable to attend class or document lectures
  • Attended training and development courses to improve service offerings.

Education

Other - Psychology

College of Southern Nevada
North Las Vegas, Nevada

High school or equivalent -

Canyon Springs And The Leadership And Law Preparatory Academy
North Las Vegas, Nevada
06.2009

Skills

  • Goal-Oriented
  • Strong Work Ethic
  • Patience and Tolerance
  • Up-selling and Cross-selling

References

  • Brittany Davis, 512-743-0243, bgriffin.stevens@gmail.com, Las Vegas, Lifting Others Behavior Health
  • Dayton James, 360-843-8389, daytoj25@gmail.com, Washington, McDonald's
  • Kayleigh Eudy, 702-481-4688, KCristine7623@gmail.com, Las Vegas, Walgreen's

Timeline

CSA (Customer Service Associate) / SFL (Shift Lead)

Walgreens
11.2018 - 08.2024

Swing Shift Manager/Floor Supervisor

McDonald's
07.2012 - 11.2018

Note Taker

DRC
01.2011 - 07.2016

Other - Psychology

College of Southern Nevada

High school or equivalent -

Canyon Springs And The Leadership And Law Preparatory Academy

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Brittany Young