Kinsey Turner
Arlington,AL
Summary
Driven and creative professional with a proven track record at Big Lots, enhancing customer satisfaction and sales through effective up-selling and strong relationship-building. Demonstrated patience and a strong work ethic, leading to significant improvements in team performance and inventory management. Skilled in both customer service and financial accuracy, ensuring a positive shopping experience.
Now, being at floor and decor, the same skills are being instilled.
Overview
2
2
years of professional experience
Work History
CSA- Customer Service Associate
Floor & Decor
05.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Cashier/Lead
BigLots
06.2022 - 06.2024
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
- Used heavy moving equipment to move and load furniture for customers (Big Lots)
- Can lift up to 50-pound boxes of tile/wood/merchandise
Education
High School Diploma -
Arlington High School
Arlington, TX05.2024
Skills
- Goal-Oriented
- Strong Work Ethic
- Patience and Tolerance
- Up-selling and Cross-selling
- Creative
- Patient
- Cash Handling
- Customer Consultation
- Call center experience
- Documentation And Reporting
Timeline
CSA- Customer Service Associate
Floor & Decor
05.2024 - Current
Cashier/Lead
BigLots
06.2022 - 06.2024
High School Diploma -
Arlington High School
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