Brittany Young
Ruston,LA
Summary
Energetic and outgoing Employment Leader interested in opportunities in the industry of customer care and office management.
Overview
17
17
years of professional experience
Work History
Co-Manager
Hobby Lobby
West Monroe, LA
08.2022 - Current
- Analyze sales data to identify trends and areas for improvement.
- Manage day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
- Maintain inventory levels by ordering supplies.
- Ensure the safety of the customers and employees.
- Responsible for opening and closing the store for daily business.
- Monitor the completion of tasks of 60+ plus associates.
- Coaching and hiring of potential new candidates.
- Established procedures for handling returns and exchanges efficiently.
- Provided feedback on employee performance and coaching the new hires on upcoming seasonal projects.
ASSISTANT STORE MANAGER
LOWE'S
West Monroe, USA
09.2008 - 08.2022
- Responsible for planning, scheduling, monitoring all operations and processes.
- Leads and manages over 170 employees every day.
- Oversee the entire store, researching shortages or overages, depositing cash in the bank, handling register pulls and loans, exchange and loaner accounts.
- Monitoring customer service and return desk.
- Responsible for mentoring and coaching all associates to ensure knowledge and execution of proper skink controls and customer service skills.
- Responsible for monitoring sales on the floor, running and working bill outs for the previous day to ensure inventory accuracy.
- Speak to and work with Sales Specialists on all open status orders were addressed and customers were contacted with current information.
- Addressed the staff in the morning meeting as to the status of the store, the sales, the agenda for the day and the upcoming events.
- Walked with associates through their inventory replenishment process to ensure accurate bill outs.
- Responsible for taking all customers calling in for a manager and working customer complaints/compliments through the system.
- Maintained perimeter security and cleanliness.
- Responsible for payroll every week and budget is maintained.
- Able to make a decision under extreme conditions.
- Works wonderful with management team and employees.
- Responsible and motivated to help others be successful.
Education
Bachelor of Science - Toxicology
University of Louisiana at Monroe
Monroe, LA01.2014
High school diploma -
Mangham High School
Mangham, LA05.2008
Skills
- Customer service
- Microsoft Word
- Store management
- Profit line management
- Schedule effectiveness
- Employee training
- Supply ordering
- Event planning
- Hiring and Interviews
- Phone etiquette
- Supervision
Additional Information - References
References upon Request.
Assessments
- Office manager, Highly Proficient, 06/01/21
- Administrative support professional fit, Proficient, 06/01/21
- Customer focus & orientation, Highly Proficient, 06/01/21
- HR: Compensation & benefits, Familiar, 06/01/21
Timeline
Co-Manager
Hobby Lobby
08.2022 - Current
ASSISTANT STORE MANAGER
LOWE'S
09.2008 - 08.2022
Bachelor of Science - Toxicology
University of Louisiana at Monroe
High school diploma -
Mangham High School