Brittany Zavala
La Mirada,CA
Summary
Currently an upcoming student at Cal State LA for an MBA in Marketing; after graduating from Cal State University, Fullerton, as a business administration in marketing. Before Cal State Fullerton, I attended Cypress College, where I attended for three years and played college indoor volleyball & beach volleyball for the school.
Top skills :
Social Media Marketing • Communication • Public Relations • Customer Service • Marketing
Overview
6
6
years of professional experience
Work History
Customer Service Representative
American Sanitary Supply
11.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Help to process sales orders .
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Marketing Assistant
Salon 860 West
08.2021 - Current
- Dedicated and creative marketing assistant with a passion for the beauty and salon industry, eager to contribute marketing expertise to a thriving hair salon.
- I support salon growth by implementing strategic marketing initiatives, social media management, and customer engagement.
- Helping out with websites, ads, mailers, etc.)
- Helped assist with clients and stylist with their marketing
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
- Skills: E-Commerce · Email Marketing · Advertising · Interpersonal Skills · Employer Branding
Marketing Assistant (internship)
Edge Branding
06.2023 - 09.2023
- As a Marketing Assistant at a Direct Marketing Office, I have played a pivotal role in supporting the team's efforts to connect with customers in a personalized and efficient manner. My role involves a range of responsibilities, and I am proud to contribute to our office.
- Skills: Advertising · People Development · Direct Sales · Direct Marketing · Communication
Marketing Assistant
Marqui Realty
05.2021 - 06.2023
- My role as a Marketing Assistant at a real estate office has equipped me with valuable skills and insights into the real estate industry. I am enthusiastic about leveraging my expertise to contribute to the continued success and growth of the real estate office and its clients.
- I am experienced in leveraging digital platforms, including real estate websites, social media, and email marketing, to promote properties and engage with potential buyers and sellers. I am adept at creating and optimizing online ads to maximize exposure.
- Skills: Client Relations · Critical Thinking · Communication · Real Estate
Volunteer
Dear John
05.2022 - 08.2022
- Assistant at a fashion industry (Dear John), organizing packages and helping out with campaign photoshoots
Cashier
DSW
05.2021 - 08.2021
- Was a cashier but also worked in the back with inventory
- Shipped online orders
Cashier
Burlington Coat Factory
10.2019 - 02.2020
- Was part of the first workers to set up and open up this Burlington when it first opened up in October of 2019
- Was a cashier but also worked in the back with inventory
Assistant
McGuire Denim
07.2017 - 06.2018
- Assistant at a fashion industry (McGuire), organizing packages and helping out with campaign photoshoots
Teacher Aid
08.2023 - 05.2016
- I would assist the teacher and worked hands-on with the students
Education
MBA - Marketing
Cal State LA
Bachelor of Arts - Marketing
Cal State Fullerton
05.2023
Associate in Arts Social & Behavioral Science and an Associate in Science Transfer Business Administration -
Cypress College
05.2021
GED -
Sunny Hills High School
05.2018
Skills
- Written And Oral Communication
- Presentations
- Active Listening
- Product Knowledge
- Team Development
- Bilingual ( Spanish & English)
- Understanding of different communication styles
- Highly motivated, focused, and competitive individual who is capable of handling any challenge and learning new skills
- Time management, communication, and good customer service skills
- Well-developed with PowerPoint, excel, word, adobe, and many social media platforms
- Paperwork Processing
Languages
English
Spanish
Awards
Fall 2018 - Deans List Spring 2019- Deans List Spring 2020- Presidential List Fall 2020- Deans List Spring 2021- Presidential List Spring 2019- First team all league for CCAAA Beach Volleyball
Timeline
Customer Service Representative
American Sanitary Supply
11.2023 - Current
Teacher Aid
08.2023 - 05.2016
Marketing Assistant (internship)
Edge Branding
06.2023 - 09.2023
Volunteer
Dear John
05.2022 - 08.2022
Marketing Assistant
Salon 860 West
08.2021 - Current
Marketing Assistant
Marqui Realty
05.2021 - 06.2023
Cashier
DSW
05.2021 - 08.2021
Cashier
Burlington Coat Factory
10.2019 - 02.2020
Assistant
McGuire Denim
07.2017 - 06.2018
MBA - Marketing
Cal State LA
Bachelor of Arts - Marketing
Cal State Fullerton
Associate in Arts Social & Behavioral Science and an Associate in Science Transfer Business Administration -
Cypress College
GED -
Sunny Hills High School
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