Brittany Zinkhen
Jacksonville,FL
Summary
Experienced and professional Customer Support Associate with over a decade of versatile experience across support roles. Boasting three years of successful managerial experience, four years specializing in insurance claims, and two years dedicated to special order processing. Possesses comprehensive knowledge of customer service and administrative functions. Demonstrates exceptional ability to thrive both in collaborative team settings and autonomously in production-driven environments.
Overview
5
5
years of professional experience
Work History
Customer Support/Special Order Processor
The Home Depot Pro/Interline Brands
08.2021 - 05.2023
- Managed high call volume of over 50 calls daily, providing comprehensive assistance to customers, sales representatives, and shipping companies.
- Oversaw order processing for customer accounts, ensuring accuracy in security verification, handling returns, and facilitating reorders to rectify any discrepancies.
- Coordinated with warehouses nationwide to validate inventory availability and ensure timely shipment of orders.
- Spearheaded operations in the Special Order department, handling orders for items not stocked by Home Depot Pro.
- Proficiently entered special order details into the ERP system, meticulously verifying cost and retail prices to maintain correct margins.
- Conducted thorough research to identify vendors for special order items, facilitating seamless procurement and invoicing processes.
- Maintained meticulous records of order details in shared and personal Excel spreadsheets, ensuring accuracy and accessibility for the team.
- Provided comprehensive shipping and tracking information to Sales Representatives via the special orders webpage, enhancing customer service efficiency.
- Demonstrated exceptional productivity by consistently processing 30-35 orders daily out of a target of 25, contributing to overall team success in meeting production goals.
Operations Manager
Dollar Tree
Jacksonville, FL
11.2020 - 07.2021
- Provided exemplary customer service by assisting, answering questions, and resolving issues to ensure customer satisfaction.
- Managed daily operations by delegating tasks, overseeing shift changes, and performing keyholder duties for opening and closing procedures.
- Orchestrated merchandising efforts by planning floor layouts, organizing displays, coordinating resets, and optimizing sales and signage placement.
- Implemented efficient scheduling across 7-day work weeks to maintain adequate staffing levels and ensure smooth store operations.
- Fostered collaboration among staff to enhance customer satisfaction, streamline procedures, and drive profitability.
- Monitored supplier activities to ensure adherence to quality standards, delivery schedules, and contract specifications.
- Evaluated performance metrics such as daily cash flow and sales reports to track progress towards goals and verify daily cash deposits.
- Conducted training sessions for staff on daily responsibilities and provided ongoing supervision and feedback, resulting in improved performance and customer satisfaction
Store Manager
Circle K
Jacksonville, FL
10.2018 - 11.2020
- Managed daily cash flow by counting, recording, and investigating any discrepancies, and ensured timely bank deposits.
- Handled procurement of office and store supplies by keeping track of inventory levels and placing orders as needed.
- Cultivated positive relationships with product vendors and representatives to facilitate smooth operations and obtain favorable terms.
- Orchestrated staffing and scheduling for a 24-hour store to maintain adequate coverage and meet operational needs.
- Verified and processed weekly payroll to ensure accurate and timely compensation for employees.
- Conducted weekly inventory counts and placed orders to replenish stock, ensuring the store had sufficient product availability to meet customer demands
Education
Florida State College of Jacksonville
12.2014
Diploma -
Samuel Wolfson High School
01.2001
Skills
- Microsoft Office
- Ordering
- ERP
- Legacy
- Date Entry
- 8000 KPH
- 40 WPM
- Ruby
- Store Management Experience
Timeline
Customer Support/Special Order Processor
The Home Depot Pro/Interline Brands
08.2021 - 05.2023
Operations Manager
Dollar Tree
11.2020 - 07.2021
Store Manager
Circle K
10.2018 - 11.2020
Florida State College of Jacksonville
Diploma -
Samuel Wolfson High School
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