Summary
Overview
Work History
Education
Skills
Timeline
Generic

Betty Benningfield

Mt Rainier,Maryland

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

22
22
years of professional experience

Work History

Commercial Concierge

Capitol Concierge
09.2011 - Current
  • Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
  • Streamlined communication between departments, ensuring efficient service delivery to guests.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

Receptionist/Volunteer Coordinator

Byte Back Computer School
03.2002 - 11.2008
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

Typing

Southern Nevada Vocational School
Las Vegas, NV
06.1969

High School Diploma -

Daniel Webster High School
Tulsa, OK
06.1966

Skills

  • Event Planning
  • Guest Relations
  • Vendor interaction
  • Customer Service
  • Reservation coordination

Timeline

Commercial Concierge

Capitol Concierge
09.2011 - Current

Receptionist/Volunteer Coordinator

Byte Back Computer School
03.2002 - 11.2008

Typing

Southern Nevada Vocational School

High School Diploma -

Daniel Webster High School

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Betty Benningfield